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Big Country Raw Ltd

Big Country Raw Ltd

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4.3 Google Review
3911 Fifteen Rd, Saint Anns, Ontario, L0R 1Y0, Canada
(905) 957-2717 www.bigcountryraw.ca
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Jul 23, 2018
Sent these people an email two weeks ago requesting information if they offered a "frequent" buyer program to help in making a decision on which company in Canada to get my 4 large dogs raw food. Well they did not even have the common decency to reply to my email. I can only guess they don't care how many dogs you have as long as you buy their food, no breaks what so ever. Easy decision, don't buy their food, there only there for the money!!

Jun 27, 2018
Good food, GREAT customer service! Had some misunderstanding when buying their voucher from Woofstock, emailed them, prompt replies from the retail and logistic manager to honour what their booth rep had promised, even though the voucher did have fine prints that say otherwise, then very patiently worked through it with me until I placed my orders (had some issues ordering online). Then when the order came, driver did not follow instruction, emailed them again, the account manager let me keep the bags for free. All in all very solid brand of pet raw food, and unquestionably one of the best customer services I received from not just pet food companies, but ALL companies!

Jun 2, 2018
Genuinely impressed with this Canadian company operated by a power couple with 5 daughters. Awesome. Toured the facilities and found their operation to be outstanding. Raw natural pet food plus much more for furry family members. I was happy to learn we can find at Longos or order online. Friends tell me I can also pick up at Pet Value.

Jun 7, 2018
My pooch and I LOVE big country raw. The customer service is unreal, and all the gals are so helpful and friendly! I once put the wrong shipping address (yay me) and didn’t realize until hours after they WOULD have shipped. I called the office and after a short group laugh, they managed to reroute the van to deliver my order 💜 They support awesome Canadian companies like hero dog treats, the flying hound and more. Lots of love for this company!

Sep 2, 2018
Great fast friendly service for the best Raw Dog Food company. Very convenient 6 lbs Tote's for our Two dogs.

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