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Pet Valu

Pet Valu

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3.9 Google Review
550 Fennell Ave E, Hamilton, Ontario, L8V 4S9, Canada
(905) 383-4223 petvalu.com/location/2011
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Refresh Reviews 3.9


Aug 7, 2018
The store staff /owners have a massive German shepherd that barked like crazy and lunged at my and my 3 month old puppy. He wasn’t on a leash and scared us to death. Why would the store let someone bring their terror of a dog to work?? The puppy freaked out and I was really intimidated. I didn’t get the item that I went in for. I got it at another PetValu but they didn’t know if they had it at this one. Instead they tried to get me to give the puppy other stuff —like animal hooves!! — which I didn’t want. I don’t care if it lasts 2 weeks or 2years there’s no way I’m having my dog chewing on a hoof. In the end the person who works there gave the puppy a few treats (without asking me, by the way) and me some sample dog food (which she also gave me the hard sell on). Trying to be nice I guess but it doesn’t make up for a bad experience. I just wanted to get out of there.

May 26, 2018
Yesterday I took my small dog on a lead into the store where the owners German Shepherd ran at her, he was not on a lead. The dog was trying to grab my little dog and she was trying to hide. I had to pull his dog by its collar and was yelling for help while the owner just watched. Finely a customer asked her husband to help me. I ran out of the store with my dog in tears. The owner came to my car while I was checking over my dog and told me his dog just wanted to pick her up and play with her and if she had any vet bills he would pay for them. My dog is only 5 pounds and I was afraid he was going to kill her. I will not be back.

May 26, 2018
I would not even give this location 1 star. I will never go back. My exprience was similar to another customer. When I entered the store with my miniature Schnauzer on her lead the owners German Shepherd charged at my dog. My dog was very scared and trying to get away. I was holding the owners German Shepherd by the collar and he (the owner) did nothing. He said oh "he is just playing." At which time I told him my dog was terrified because his dog had nipped her behind twice.

Dec 13, 2017
My cattle dog loves this store lol he also gets lots of snacks when he visits. Thanks to the free snacks I now buy the snacks they give out as well because my dog loves them. The chicken and parsley sausage are their favorites. I’ll have to buy a dozen. Great staff very helpful.

Jun 16, 2017
I love coming here, and our dog Daisy loves it too. She's always getting so much attention there and they try her like gold whenever we bring her. They have a great, grain-free, healthy selection as well. Thanks Valu!!

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Opening Hours

Mon:9 am - 9 pm Today
Tue:9 am - 9 pm
Wed:9 am - 9 pm
Thu:9 am - 9 pm
Fri:9 am - 9 pm
Sat:9 am - 7 pm

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