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The Urban Zoo

The Urban Zoo

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3.9 Google Review
620 Upper James St, Hamilton, Ontario, L9C 2Z1, Canada
(905) 385-7387 www.theurbanzoo.ca
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Google Reviews

Refresh Reviews 3.9


May 31, 2019
Owner very knowledgeable and friendly. Animals are well looked after. Very nice place.

Feb 11, 2019
Very rude staff. I went into the store to buy some bird toys, so he knows that I am a "bird person" I took a picture in the store of some of the birds and the worker told me that next time I took a picture to ask permission. I found that odd, but it is their store so I complied with their wishes without saying anything (I may have had a surprised look on my face). He then had to add something like "It is private property, it is just common sense to ask" - there was totally no need for that. As a result of that he lost whatever business I was going to give him . The store also seems very dirty and smelly. The birds did not have a lot of toys in their cages. It is a small store with different animals, so even if they did keep things clean there probably still would be a smell, so I will give them the benefit of the doubt here. I am not one to give bad reviews, but I was shocked at how rude an employee of the store was. If I could give 0 stars I would. It is not like a big box store where they can afford to lose customers. As a result I drove across the city to Big Al's and purchased what I needed there.

May 24, 2019
Knowledgeable staff, great products and supporting a local business. Can't beat it.

Jun 1, 2019
Staff is always friendly, some things are more expensive than big chains but others are cheaper. Just be price aware

Mar 5, 2019
I went to see what they had in the way of freshwater tropical fish. The fact that they had an extremely poor selection didn't bother me, it's a small store. But the fact that almost every tank had one or more dead fish floating in it, some so badly decayed that they were in unidentifiable pieces, was totally disgusting. I can't speak to the condition of the other livestock in the store but if that level of "care" is normal, and no reason to think otherwise, the only thing you're likely to take home from this store is cholera.

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Opening Hours

Mon:10:30 am - 7 pm Today
Tue:10:30 am - 7 pm
Wed:10:30 am - 7 pm
Thu:10:30 am - 7 pm
Fri:10:30 am - 8 pm
Sat:10:30 am - 5:30 pm

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