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Escarpment Pet Retreat

Escarpment Pet Retreat

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1.0 1 review
6449 Guelph Line, Burlington, Ontario, L7P 0A6, Canada
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Aug 4, 2022

Not good at all

We left our cat at Escarpment Pet Retreat for four nights. The staff we dealt with were friendly. But our cat experience was not pleasant at all. When picked him up, the place had a foul stench that was much worst than when we dropped him off. The awful stench attached itself to our cat and his carrier box and we had to clean both immediately upon arrival at home. The cats at this "retreat" are held up in small cages in a small room attached to the front office, In an adjacent room we could hear dozens of dogs continually barking, adding another layer of stress; this is hardly a retreat! Our cat showed signs of deep stress; during his stay he only consumed about 1/5 of the food we left for him and we left him with his normal daily portions. He was also foaming at the mouth when we picked him up. And now we need to find a vet as he seems to be dealing with some kind of infection: he is lacking energy, sneezing and breathing through the mouth.

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Sep 15, 2018
I have been taking my dogs to see Tom and his awesome location for the past few years - this is the best ever place I would take my dogs! They simply love the staff who are great and they are truly dog lovers! Outstanding place - no issues - always a pleasure!

Sep 18, 2018
Turned out to be way more expensive than we had originally discussed on the phone. Dog had lost his voice completely by the time I got him. It is very loud in there. Vet also says he may have caught kennel cough. Dog also has calluses on his elbows. Not sure what happened there but I've never seen him come back like this from any kennel before. Will not be taking him back.

Jun 27, 2018
Just picked up my Boxer dog Lucy. We were away for 2 nights 3 days. She was tired which tells.me they gave her lots of attention and her walks. As per instructions. We will see you Guys soon. It is a VERY CLEAN FACILITY. AND GREAT GROUNDS. FOR THE DOGS THEY EVEN HAVE A POND TO COOL YOUR PUPPY OFF. THANK YOU TO SARAH AND HER STAFF GOOD CARRING PEOPLE THEY LOVE THERE WORK. We spoke to Tom several times easy to talk to and we had concerns which he address. It was our first time using this compnay it will be not be OUR LAST 5 STAR SERVICE THANKS JACK AND JOANNE

Jun 30, 2018
Ive been taking my dog here for years.I have a senior dog and EPR take extra care of her when she's there so no worries for me. Great friendly staff.

Aug 21, 2018
We’ve been taking our dog here for several years now. From several days to several weeks, we’ve always received great service from Escarpment Pet Retreat!

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Opening Hours

Mon:8 am - 8 pm Today
Tue:8 am - 8 pm
Wed:8 am - 8 pm
Thu:8 am - 8 pm
Fri:8 am - 8 pm
Sat:8 am - 8 pm

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