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Saffire Blue

Saffire Blue

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1.0 1 review
Tillsonburg, Ontario, N4G 4G9, Canada
(519) 286-0295 www.saffireblue.ca
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Apr 14, 2021

Saffire Blue - avoid this company!

Bad customer service. I ordered from them, some items were not available. they offered a substitution and I replied to the email and no one got back to me and did not send out the substitutions or refund my money and when I asked for my money back or the substitutions, they refused to do either – avoid this company!

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Apr 16, 2019
Had previously had a bad shipping experience with Saffire Blue but recently gave them another chance. I have to say that I was extremely and most pleasantly surprised to see a vast improvement in customer service and shipping times. I have since ordered again and anticipate a good experience! If you have had a bad experience, give them another try - their prices and product selection are second to none and they appear to making a lot of improvements.

Mar 25, 2019
UPDATE: Called my credit card company and the gave me a refund based on the fact that nothing has been delivered over a month. The company has 10 days to dispute but they didn't so I got my refund. I suggest everyone else call their credit card company and request a refund for a paid item that was never received. Would give zero stars if possible! Wish I read the reviews before placing my order....DO NOT BUY from this company and make the same mistake I made and judging from all the other reviews mistakes everyone is making. They charge your credit card and say picking inventory. I called the company 4 times and they have answered every single time but they make excuses and offer no solution to help. I offered to pay a rush fee they said no. I offered to pick up they said no. I requested a refund and they said I have to pay a 20% restocking fee for items that haven't even been shipped. They claim they have weather related delays at their warehouse but reading these other reviews seems like this is just an excuse they use to scam people for their money. Every employee i have spoken to has yelled at me and has been rude and unprofessional. Even the so called manager screamed at me because they have delays. Do yourself a favour and stay away from this place. They are crooks and steal your money and do not deliver products and have horrible service.

Mar 26, 2019
I wish i read the reviews first, I've been waiting over a month now for my order with little to no contact by the company. The customer service associate that has responded to my emails have yet to tell me ETA on said supplies and will charge a 20% cancellation fee if I cancel my order. I feel completely trapped as i need to make soaps for my customers and cant afford to the 20% charge or worse will it take another month to send my information to the cancellation department??!? ** edit- it’s been almost a YEAR and I have yet to receive my order or have any contact with the company, I have filed a complaint with Better Business Bureau and they have yet to hear anything from the company as well. Finally got a human on the phone this morning and she was very unpleasant but said she'd have accounting issue me a refund FINALLY!!! Now let's see if they follow through.

Apr 23, 2019
Do yourself a favour and skip this company. Choose Candora Soap or New Directions Aromatics and you will be served. I don't know why I was bothering with Saffire Blue even though I saw these reviews here. Long story short: whatever they tell you- don't believe them.

Feb 6, 2019
If I could rate 0/5 I would. I ordered products back within the first two weeks of January, and within 3 days it said "picking inventory". It's February 6, and it STILL says "picking inventory". I have left two voicemails, to which only my first got a call back for, the woman stating "oh they should be ready in a few days". I asked "what does a few days mean? Do you mean business days? Is there a guaranteed date?" and she ignored both questions, stating "yeah so it'll just be a few days". I feel like they just want to take your money and run...though thankfully you don't need to pay first for your order if you're picking up. I'll never use this site again, and would much rather pay a little more for better service, and folks that CARE to get back to you. If you run a business, I highly suggest looking elsewhere for your ingredients, or you might be waiting months to receive it! I'll only be shopping at New Directions now. Thanks for messing up so bad that you made it clear to me.

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Opening Hours

Mon:8:30 am - 4:30 pm
Tue:8:30 am - 4:30 pm
Wed:8:30 am - 4:30 pm
Thu:8:30 am - 4:30 pm Today
Fri:8:30 am - 4:30 pm

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