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Wet Basement Solutions

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3.6 Google Review

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915 Ramsay Concession 8, Carleton Place, Ontario, K7C 3P1, Canada

(888) 379-4899 www.wetbasementsolutions.com

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Refresh Reviews 3.6

Deborah Weir

Apr 25, 2019

Wet Basement Solutions has the unfortunate situation where due to the loss of their support person, (a death) they cannot formally reply to the customer comments on this site. Our alternate solution is to write a review and provide the balanced view of the situation so this very negative review can be balanced with facts. We are also in the process of securing a new Wet Basement Inc Google account. Specific to Kyle Carnegieâ€™s complaints including the Better Business Bureau where it was responded to with the following: â€œThe installation is over 8 years old and the regular service schedules had not been maintained. Per the warranty agreement regular maintenance is required by Wet Basement solutions. In addition, the equipment cannot be changed, modified, or tampered with by anyone other than an authorized person. The customer had admitted to changes and modifications. The customer also alleges the use of improper parts during the last visit even though it was explained repeatedly that the manufacturer no longer makes the part he is requesting. It no longer exists! Wet Basement Solutions has hundreds of very satisfied customers where solutions were provided to fix their wet basement challenges. Doug and his team take pride in what they do and work with the customers in a very professional manner.

Bev Deugo

May 3, 2019

I had Wet Basement Solutions complete some work and I was very impressed with their professionalism, experience, and high quality of work. They completed the job as agreed upon terms of the contract. There were some small items that they went above and beyond to do at no extra charge. On completion of the job, the work area was cleaner than before they started. I highly recommend Wet Basement Solutions, the system works!!

Joy Ephraim

Jun 1, 2018

I thought I would wait for the first big thaw and rain before commenting on our experience with Wet Basement Solutions. The process was not as invasive as I had anticipated. The gentlemen were professional and took the time to explain. They cleaned up the property after the work done as to what originally was. After the first big thaw, there was a huge difference as we did not have to camp out infront of the sump pump. To my surprise, the basement no longer has that 'basement smell' which has given me more living space. Excellent work, good bunch of men who were serious about getting the job done. I highly recommend.

Mike Kruszelnicki

Feb 21, 2018

We've had them in twice (same crack) and we still have water coming in. The crack is in a tricky location (behind the electrical panel). First visit: Instead of subcontracting an electrician, they lifted the panel away from the wall and slid the patch in behind. The next year, we had water come in. They argued that the water was not a flaw in their patch (which would be covered by the guarantee) but that water was coming AROUND the top of the patch (fair enough, but we thought that we had paid for a patch that would actually CATCH the water). We agreed to split the cost of the repair and they put in a bigger patch. Each year since, we've still had water coming in to varying degrees (in the spring). This year, the PATCH is definitely leaking (water is coming through the seam) and I'm back to placing buckets and funnels in the basement. This summer, I will dig up from outside and fix it like I should've 5 years ago! Patching from inside is not the way to go! I'm done with Wet Basement Solutions.

Kyle Carnegie

Oct 16, 2018

They said that they would install one product and they installed a different product then when I complained about the quality and product they became aggressive and canceled the warranty eventually they gave a partial refund but not near enough for the awful experience

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Opening Hours

Mon:9 am - 5 pm

Tue:9 am - 5 pm

Wed:9 am - 5 pm

Thu:9 am - 5 pm

Fri:9 am - 5 pm