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DryBasements.com Ltd

DryBasements.com Ltd

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3.0 Google Review
113 Winniett St, Woodstock, Ontario, N4S 5Z8, Canada
(519) 421-0852 www.drybasements.com
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Dec 19, 2018
Make sure you understand the "warranty" or the contract before you hire DryBasements Please read and I'll explain. We had two separate areas "repaired" at our house and a month later they leaked in the same manor as before the "repair." The salesman turned into a bully; blaming my wife for telling him to fix the wrong crack. All my wife did is point out a crack that we had noticed. It's a finished basement, how are we to know what crack is leaking? That is why we hired the "professionals." It quickly became apparent to us that this company was not going to stand behind their work. The President of the company did reply to us with a very passive aggressive and sarcastic email where he said they will come try again at an additional cost. But if that didn't work "we will then need to discuss additional excavating and additional work which will be at an additional cost." To summarize as the home owner we need to keep paying for them to try different things as they don't have a clue what they are doing. That being said here is the part about contract they will pressure you to sign. "I understand that the recommended repairs are based on visible indicators and agree that the above recommendations will only solve issues originating at this repair location." Translation: If we fix the wrong thing you are not covered. This is exactly what happened at our house. They repaired a crack that wasn't leaking on one wall and on the other wall they repaired a crack they could hardly find when it was a footing leak. Now they are asking us to pay more money after already spending almost $2900. With no end to the costs in sight we cannot afford to keep going. This is an incredibly unprofessional and unreliable company.

Mar 5, 2019
Terrible Costumer service and workmanship

Jan 3, 2018
Fun

Apr 13, 2019

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