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The Dry Basement Company

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4.0 Google Review

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3465 Genesee St #Rear, Cheektowaga, New York, 14225, United States

(716) 777-3004 thedrybasementcompany.com/contact.htm

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Aimee .F

Sep 11, 2018

Perfect . 5 years later still no leaks. Great job, professional staff.

Carl Longwell

Apr 24, 2018

As pastor of Calvary Batist we had work done in a very wet basement. The Dry Basement Company came in and gave us a very good estimate. They did an exceptional job and after several heavy rains the basement was dry as a bone. I recommend the company 100%.

Christopher Taylor

Oct 30, 2017

I hired this company to fix a water problem in my basement in December of 2015. They presented as very professional,and seemed to know what they were doing. They were the highest estimate (cost), but I went with them because they seemed to be honest. A few months after they completed the work, the problem came back, and actually was worse in a few spots. As they offer a lifetime warranty, I contacted them and asked that they remedy the problem. After a few months of SEVERAL emails and phone messages, they finally came and did more work. Again, after only a few months, the problem returned in at least one spot, and is actually now worse than before. I have left them several voice mails and emails and they have refused to get back to me. I sent a certified letter (return receipt requested) to Dave and he did not pick it up at the Post Office and it was returned to me unopened. Finally I called Dave's cell using "*67" and he answered. When he realized it was me he said he would not do any more work and hung up. He said it was because of an email I had just sent, stating that if I did not get a response I would drive to their office to speak with someone. This was not a threat, just what I was willing to do in order to try to get my basement fixed. I figured that they could or would not ignore me if I went there. This has been my experience with this company. I have sent and left probably upwards of 100 messages over the past 12-15 months and no response. I paid them over $5000 and they did not fix the problem. They have refused to honor their promised guarantee.I am now left to pay another company to fix their work.

Michael James

Apr 14, 2018

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