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Diabetes Canada

Diabetes Canada

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3.5 Google Review
Toronto, Ontario, M5G 2R5, Canada
(416) 363-3373 www.diabetes.ca
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Refresh Reviews 3.5


Apr 17, 2018
Great experience donating household items and clothes. Awesome that they will come pick up. Saved me from having to drive to a donation center. They gave me a window from 8 AM to 6 PM. I was able to simply leave the items on my lawn. I did not have to wait at home for them. All of the items were picked up by 1 PM despite it being a snowy day.

Jun 18, 2017
Shameful Treatment of donors, specifically their free pick-up program is a mess of a joke. Had to spend 3 days waiting for their drivers to just show up and pick up the bags. The pick-up was scheduled for a Wednesday, sometime from 8am-6pm, nobody showed up!! Got an automated phone call saying they will come on a Saturday (excuse me, I have things to do on a weekend!), nobody showed up. Finally a truck came on Sunday, without warning and out of the blue, to pick-up. I had a cart full of clothes, I can't be expected to just drop everything at their beck and call?! Driver wouldn't even wait for 5 minutes for me to come down in the elevator in my condo with the bags. He disappeared. Came back after 10 minutes, giving me attitude when I asked why they didn't keep 2 previous appointments. Apparently "not his problem". I seriously don't have time for this idiocy, and this organization will not receive a single donation or a single penny from me EVER AGAIN, if I am treated like my time is not worth anything, and I am generally treated like a pest, who has nothing better to do than to wait for their pick-up truck with donations I am making out of the goodness of my heart, to help their cause. I think I deserve a little better than being stood up 2 times. I lost all respect for them and their management, and will make sure all my immediate circle stops donating to them as well. Absolute disgraceful treatment and behaviour. Makes me wonder what else is going on behind closed doors, if they treat the public in such blatantly shameful manner. Such a joke or an organization.

Jan 3, 2018
Although the service they provide is good, their business practices with regard to soliciting donations is NOT. I've contacted them on a number of occasions with no results. They call repeatedly many times a day with various numbers on the Call Display. With so many fraudulent scams out there, who is going to answer their calls when it doesn't display "Cdn Diabetes Assc". They need to show that on the call display and LEAVE A MESSAGE so that if someone has something to donate, they can call back. I suggest they not call more than 1x/month. Their repeated calls with no message and no proper name on the call display is utterly annoying! The reason people don't answer their phone anymore is because of all the spoofed calls from Duct Cleaning Companies and those claiming to be with Revenue Canada or Immigration Canada or people wanting to "fix" your computer's internet speed.....So many scams out there, even the police warn people to be vigilant! So, please Diabetes Association - change your solicitation methods. Thank you!

Jul 19, 2017
I was trying to find details of accepted donation items through a bad phone connection. But only to get a very rude response and was told repeatedly to go to a drop off box or Value Village. I was merely trying to help! I did donate many things over the years including $$$, but this certainly put an end to it!

Oct 8, 2017
We all know someone with diabetes - this organization is funding remarkable work to help those with the disease and to help find a cure.

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