Sydney Mazda

Be aware of poor communication and poor service with this dealer. On Monday March 14/18 at 8 a.m. I dropped off my son's 2014 Mazda 2 with brake problems which had started a few days prior. Thinking it was worn pads on the front I had a mechanic with 25 years experience change the pads and rotors on the weekend before but still had a soft pedal. Knowing the car was under warranty I took it to Sydney Mazda for diagnosis and hopefully repair. I knew I was dropping it and did not have an appointment but the car was not safe to drive and did not mind waiting a couple of days for diagnosis. I received a call later in the day (voice mail left on my phone) that the brake fluid was "contaminated" with some kind of chemical and that the master cylinder may be gone along with the ABS module. They suggested the shop that did the brake work on the front may have put the wrong fluid in but had no proof of what the contamination was. I was present when the brakes were done and no fluid was added. I visited the dealer early the next day (Tuesday) and spoke to the mechanic that worked on the car and he showed me two clear bottles of fluid and one appeared a bit darker. Assuming I had to fix the car either way I told him to proceed with further diagnosis and to provide an estimate of parts and labour so I could move forward with action. At this point having a valid Mazda warranty meant nothing but what can you do ? Three days went by and I did not receive a phone call or any communication from the dealer whatsoever even though I had provided different numbers to be reached at. I had finally had enough dealing with this unacceptable service and picked up the car today Friday March 18/18 not repaired or even looked at since Monday before and paid the $185 incomplete diagnosis bill and left. If this is the type of service one can expect I think a prospective buyer should look elsewhere. When I calmly expressed my displeasure of the lack of communication with the girl at the service desk she said "it has been a really busy week". I told her someone should have made a quick call and told me they were too busy to work on my son's car or at the very least they would TRY and get to it soon. I personally think they should stick to oil changes and tire swaps.

Very efficient and helpful in the purchase process! Found a vehicle I was interested in and everything went smoothly from there on out! Would recommend.

Excellent service and very cooperative and friendly staff specially Melanie Sampson

Lovin my new Mazda CX-5 GT! Great service and top master mechanics! Highly recommended !!

Great Service and love driving one of them. This is Our 3rd Mazda, would never drive another Vechile. ZOOM ZOOM!!