J. R. Rahey's Furniture & Appliances - Sydney

Very troubled about this extremely poor quality sofa and in fact the whole process of a brand I always thought was the go to brand for quality . After the first two weeks the foam on the sofa on either end was flat and not offering any support as especially on the one end you ended up sitting on the frame. To have the foam deteriorate in two weeks was not what I would expect on a Lazy Boy sofa. The dealer advised they would get hold of Lazy Boy and see about ordering new foam. However they did not expect to new replacement foam to last and would need to be kept being replaced until the warranty ran out then I would be on my own. It was suggested we order the new foam from Lazy Boy but not use it. Instead their furniture repairmen could order a higher density foam from his sources. By doing this way Lazy Boy would cover the labour but I would have to pay for the upgraded foam. The repair person advised he could order either 10 year of 15 year foam. We agreed to the 15 year foam and had top pay $160.43 cents for the better foam. Although to have to pay for new foam after only a couple weeks seemed very wrong and unfair plus sure sent a negative message about Lazy Boy quality. Surly a Lazy Boy sofa last more than 2 weeks. Now after just over two weeks the so called better foam is almost as bad as the as the foam that came with it. Dealer suggested maybe they sold us the wrong sofa as this is a type of sofa is meant be soft or wrap around comfort and comes with a very light density foam To me soft is one thing but to have foam so bad you sit of the frame something is wrong. Dealer suggested we contact Lazy Boy as we probable need a different style. I was actually surprised at this as I would have expected that if this is accurate they should be the one reaching out to Lazy Boy not use. If there is such a thing as light weight foam for the wrap around experience than the dealer should have never suggested such a sofa I the first place. All we know is after 3 months of owning this sofa and about 3 weeks waiting for new foam that is was really unusable, we have already replaced the foam once at our expense and now needs to be replaced again. Seems to spend this type of money, then pay for better foam something is terribly wrong if this is the quality of sofas Lazy Boy Peddles and or the customer is the one that must get hold of Lazy Boy not the dealer leave one with a pretty poor overall experience. Finally after many distorted facts from the store to Lazy Boy. Lazy Boy had then refund the money and take the sofa back but they refused to pay the money back that I had to pay for the new foam they made me pay, in spite of them forcing me to get it. Sad was about to buy new appliances etc but rather than admit there were wrong and do what is proper they chose to leave a very bad taste and lose future sales. Guess they have enough business they don't care how they treat people. I do think their head office is the reason to a larger extent why they acted as they did.

Great service. Knowledgable sales staff. Prices were the same for appliances, but they had them in stock which was the biggest plus for us compared to the big box stores. Didn't have to wait 2 weeks for new appliance when ours broke down. Went in, picked out what we wanted and delivery the next day

Great customer service knowledgeable sales people and good prices

Really great experience! Staff helped us pick out furniture to fit our needs - also gave us a really great deal for their “birthday” event on a sectional. Delivery for the furniture was cheap (even all the way to glace bay!), and financing was quick and easy. Would recommend!

I put just a beautiful bedroom set very reasonable price very well-made very high quality