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Refresh Reviews 3.5


Dec 8, 2018
They don't sell Carl Zeiss lenses or Essilor Crizal lenses. Only low and midium quality product in this store.

Feb 23, 2018
Fantastic service. I feel like I was cheated with my service at Hakim now after today. LensCrafters at Kingsway mall was beyond any service I've had elsewhere, I would highly recommend it to anyone. Friendly, helpful staff. Lovely designs, and I never felt pressured into getting anything I didn't want. Plus, they have some of the latest and greatest technology for eye exams, a huge difference from the standard I've had before.

Mar 23, 2018
Always a good experience getting my eye exam done here. The equipment is modern and the Dr's are very knowledgeable. They go out of their way to get you in quickly and see you immediately so the process is fast and simple. Outside of the exam rooms there is the lenscrafters store itself which I can't say enough good things about. Excellent selection and great staff! Specifically I would like to commend their manager Ben who went above and beyond for my wife and I on our last visit there. All in all the tedious process of getting your eyes checked and procuring glasses is made FAR easier and quicker here and that is always appreciated! Thanks guys! Location is highly recommended!

Jun 12, 2018
This was probably one of my worst experiences at an eyeglasses store. I was the only one in the store, yet nobody came to help me until I fumbled around with their drawers. The two ladies at the counter seemed too preoccupied about their gossip to care about serving a customer. Then when I inquired about a colour for a set of glasses I liked that they didn't have in stock, they stopped helping me. Seriously? To the ladies behind the counter, you might have your eyes checked but you need your brains checked so you can learn proper customer service.

Sep 8, 2018
We always come back on this location although there's a lot of optical chain close to us. They used to have the same-day service to get the order of pair eye glasses, and then the next time it took 1 week to get the order, but this time we are not happy, it took 2 weeks!! We even have to call them to follow-up, but before they will send you an email and then they will call you at the same time. The safety glasses that we order was missing a piece of nose pad, and when we asked for it, we are not satisfied with their explanations, the frame itself has some sort of defects, and the service with our complaints is not good at all. This is gonna be our last time to buy at Lenscrafter. But the eye clinic is good and Dr. Cher Tsang is the best doctor though.

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Opening Hours

Mon:10 am - 9 pm Open Today
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:9:30 am - 6 pm

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