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IRIS

IRIS

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3.1 Google Review
5300 No. 3 Road #Unit 413, Richmond, British Columbia, V6X 2X9, Canada
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Jul 24, 2021
This location IRIS service practice is quite different from the one I had before. Usually, doctor visit fee is covered by insurance in other IRIS location but this location asked me to pay 60$. After I informed other IRIS location procedure and asked the reason for their extra charge, doctor kindly waived the extra charge. I guess that makes the receptionist a bit upset as I saw that in her attitude. Dr. Grace service is good.

Jul 19, 2021
Always a great experience from the eye exam to fitting a new pair of glasses. I have been coming here for over 10 years.

Jun 14, 2021
I am not sure if this is the same ownership group from 10 years ago, but had several bad experiences with Iris, at this location specifically. One of the rudest, arrogant and manipulative groups around. When you complain, they ignore you or gas light you like you are the problem, but as you can see, it's the company that has questionable business practices and poor service. Avoid avoid avoid!!!!!!!! Go to an honest business that actually treats its customers well.

Mar 21, 2021
We come see dr. Lui every year, this location is amazing!

Mar 2, 2020
I was recommended by this facility by my family doctor and was not disappointed. Customer Service - Everyone from the receptionist, doctor, and staff were all accommodating were helpful and courteous. Although the exam was originally intended for an hour, they did not rush and we ended up taking 1H45Min. They made sure my eye dilation wore off before I drove to ensure my safety. Value - I was totally ready to purchase a new pair of glasses but after the eye exam it was in their honest opinion that they thought I did not require it but if I felt strongly about it that they would help me - feels great not to be talking to sales vultures. Knowledge - I haven't had an eye exam for a decade and they answered all my questions and gave me online and paper resources about my condition and explained it to me in easy-to-understand detail. The staff do speak English, Cantonese, and mandarin fluently. I am recommending to all my colleagues.

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Opening Hours

Mon:10 am - 6 pm
Tue:10 am - 6 pm Today
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:9:30 am - 6 pm