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Optical House

Optical House

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4.3 Google Review
333 North Ave #1, Wakefield, Massachusetts, 01880, United States
(781) 245-7263 www.theopticalhouse.com
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Google Reviews

Refresh Reviews 4.3


Apr 27, 2016
I went to the Optical House for my routine eye exam. Driving an hour away for my appointment everyone in the office was very nice. When arriving at my appointment I provided my health insurance card for them to bill. After my exam as I was getting ready to leave, the secretary advise me that a routine exam is fully covered because after further research she advise I had a vision plan under my insurance. I couldn’t’ have asked for better customer service and I will definitely drive the hour again for my eye exam.

Jun 6, 2014
I went to the Optical House after my glasses (also purchased at the Optical House) were damaged in a fall. Just as before, the doctors and staff were very helpful and I have complete faith in their skills. I had my old glasses 5 years and they were the first pair of progressive lenses that I enjoyed wearing. My whole family goes here and I will never go elsewhere. I highly recommend them for the best quality and friendly, helpful service.

Jun 9, 2014
Great local place to go get your eyes checked and get glasses! Nice staff and great selection of glasses to choose from. If you are in the North Shore of MA, I highly recommend it!

Apr 8, 2016
I went to The Optical House for an updated contact lens and glasses prescription. I will say, the visit itself went well. Everyone in the office was very nice. I ended up buying both my lenses and contacts that day. That being said, billing is/was a complete nightmare. First off they billed my insurance with the wrong code; whatever, everyone makes mistakes. A couple of calls and everything is sorted out, right? Wrong. The person I need to talk to isn't there so I have to keep calling back over and over again. Finally I get her and my insurance on the same page. Everything is all set they say... Flash forward 4 months and out of the blue I get a 90 days past due bill. I haven't heard from them at all prior. I called my insurance and they resubmitted the same code with a different cost and surprise surprise it didn't work? I try to call the office to sort things out, and yet again the only person who handles this is out until six days from now. I'm sure this will all get sorted out eventually, but either way I won't be going back.

Feb 11, 2015
Excellent service and highly professional staff. They also have a wonderful selection of eyeglasses from which to choose.

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Opening Hours

Mon:9:30 am - 5:30 pm
Tue:9:30 am - 5:30 pm
Wed:9:30 am - 5:30 pm
Thu:9:30 am - 7:30 pm
Fri:9:30 am - 5:30 pm