Get to the top of the directory by claiming your business!
Clearly Vancouver - Kitsilano Optical Store

Clearly Vancouver - Kitsilano Optical Store

Claim Business
4.1 Google Review
2152 W 4th Ave, Vancouver, British Columbia, V6K 4S2, Canada
(866) 501-2729 www.clearly.ca
Read our review guideline

Write a Review

Loading…

Write a review
Be the first to write a review.

Google Reviews

Refresh Reviews 4.1


Oct 27, 2018
I've been a Clearly customer for many years and never really had any problems. In 2013 I bought a pair of Ray Bans which I still use for work. It turns out the lenses did not match the prescription in my order. I verified this at two places, Olympic Village Eye Care and Factory Optical. I emailed customer service and did not receive a reply. I called customer service and they offered a 20% off coupon, which I guess is kind of nice, although their site sends you a 40% off coupon if you leave something in your cart. I asked to speak to a supervisor and was promised a call within eight hours. I did not receive a call. I went to the store in Kits, and it was a strange experience. The representative I spoke to looked up my order number, and came back with a print out saying the prescription was as it should be, but would not give me the print out. As the lenses were noted to have a different prescription by two independent optometrist offices, this likely means that either the equipment Clearly uses is inaccurate, or that the representative was lying. Anyway, I guess this is the first customer experience I have had since 2011 and it was absolutely terrible. I will not be buying glasses from Clearly anymore, and will advise my family and friends of my experience. I also recommend getting your glasses checked if you have ordered from Clearly next time you have an eye exam. I've been using my glasses in front of a computer for more than five years and having a more powerful prescription might have affected my vision. Hopefully this was just a blip and not a common occurrence.

Sep 5, 2018
I bought two pairs of glasses after my eye exam with the condition that I would be able to return if I didn't feel comfortable with multi focal. After a week using the multi focal I really didn't like It. I went back to the store to return it and the sales person push me into keeping them and trying it for a longer period. Now the one month trial period is gone, I don't wear the glasses, and today I have noticed they are broken after a little over a month. Never again!

Oct 3, 2018
Amazing stuff. They take their time to help and find the perfect fit. The collections are always with the good old models but also with fashionable new models. Friendly, compotent, efficient and professional.

Sep 19, 2018
Great service until the sale was made, delays with no follow up. Called Mo and when he got around to calling back he made no apology, in fact his response was " I can't possibly follow up on every order? So I cancelled my order by email, which was processed with the apology for a delay. The delay was not my concern, the service received from Mo was. When I sent a complaint to the clearly website I received a response: "welcome back to Clearly... sorry your order was cancelled..... " Are you kidding me? Get it together Clearly - the complaint is about the service received by Mo at your West 4th location! . . . . Sept 19 and still no phone call from Clearly after a promise on Sept 17 of a call within 8 hrs.

Sep 7, 2018
Super friendly and knowledgable staff. great customer service. I'm very happy with my glasses!

INDUSTRY BLOGS

The Art of Distillation: How it Shapes the Flavour of Whisky

#whiskey #smithville

Hello, whisky enthusiasts! Today, we're embarking on a spirited exploration of one of the most significant steps in whisky-making: distillation. We'll delve into how this intricate...

Smithville Whiskey

The Great Whisky Adventure: A Journey Back to the Earliest Drops in History

#whiskey #smithville

Join us, dear readers, as we embark on an exciting journey back in time, tracing the footsteps of our whisky-loving ancestors! From the mystic east to the rugged Celtic lands,...

Smithville Whiskey

The Earliest Instances of Whiskey in World History

#whiskey #smithville

The history of whiskey, or whisky as it's spelled in some countries, is long and somewhat shrouded in time. While the exact origins of whiskey are unclear, we can trace its ancestry...

Smithville Whiskey

Carrie Nation: A Crucial Catalyst of the Temperance Movement

#whiskey #smithville

Carrie Nation, born Carrie Amelia Moore on November 25, 1846, in Garrard County, Kentucky, was a formidable figure in the American Temperance Movement, known for her audacious...

Smithville Whiskey

A Whiskey Journey: From Water Source to Distillery

#whiskey #smithville

Every whisky connoisseur will tell you that the secret to a great whisky lies in three key elements - grain, yeast, and water. But did you know that it's the water, often overlooked,...

Smithville Whiskey

Whiskey Production: 18th Century Methods vs Modern Techniques

#whiskey #smithville

In the 18th century, the choice of grain for whiskey production was largely determined by regional availability. In Scotland and Ireland, barley was the predominant grain, while...

Smithville Whiskey

Whisky Wonders: An Expedition Across Regions

#whiskey #smithville

There's a world of difference between sipping a peaty Scotch, an earthy Irish whiskey, or a sweet and smoky American bourbon. These variations are not merely due to the distilleries'...

Smithville Whiskey

The Evolution of Whisky: 18th Century Methods vs. Modern Mastery

#whiskey #smithville

Whisky lovers, we've got a treat for you today! We're going on a time-traveling adventure to compare whisky production methods between the 18th century and today. Understanding...

Smithville Whiskey


Own this business?

Claim Your Business
• Update your photo and information
• Get notified when reviews are posted
• Respond and manage your reviews
• Select badges and keywords

Opening Hours

Mon:10 am - 7 pm
Tue:10 am - 7 pm
Wed:10 am - 7 pm
Thu:10 am - 7 pm
Fri:10 am - 8 pm Today
Sat:10 am - 7 pm

Eyewear & Opticians Near Me

Eye Protect Optical Ltd

Eye Protect Optical Ltd Claimed

5528 Joyce St, Vancouver
Optical Outlet

Optical Outlet

2149 W 4Th Ave, Vancouver
Regent Eye Ctr

Regent Eye Ctr

1818 W 4Th Ave, Vancouver
Bullock's Eye Opener

Bullock's Eye Opener

2827 Arbutus St, Vancouver
Great Glasses

Great Glasses

1754 W Broadway, Vancouver