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Clearly Vancouver - Kitsilano Optical Store

Name: Clearly Vancouver - Kitsilano Optical Store
Address: 2152 W 4th Ave, Vancouver, BC, V6K 4S2, CA
Telephone: (866) 501-2729
Price range: $$$

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2152 W 4th Ave, Vancouver, British Columbia, V6K 4S2, Canada

(866) 501-2729 www.clearly.ca

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Pontus Euxinus

Oct 27, 2018

I've been a Clearly customer for many years and never really had any problems. In 2013 I bought a pair of Ray Bans which I still use for work. It turns out the lenses did not match the prescription in my order. I verified this at two places, Olympic Village Eye Care and Factory Optical. I emailed customer service and did not receive a reply. I called customer service and they offered a 20% off coupon, which I guess is kind of nice, although their site sends you a 40% off coupon if you leave something in your cart. I asked to speak to a supervisor and was promised a call within eight hours. I did not receive a call. I went to the store in Kits, and it was a strange experience. The representative I spoke to looked up my order number, and came back with a print out saying the prescription was as it should be, but would not give me the print out. As the lenses were noted to have a different prescription by two independent optometrist offices, this likely means that either the equipment Clearly uses is inaccurate, or that the representative was lying. Anyway, I guess this is the first customer experience I have had since 2011 and it was absolutely terrible. I will not be buying glasses from Clearly anymore, and will advise my family and friends of my experience. I also recommend getting your glasses checked if you have ordered from Clearly next time you have an eye exam. I've been using my glasses in front of a computer for more than five years and having a more powerful prescription might have affected my vision. Hopefully this was just a blip and not a common occurrence.

Paola Platner

Sep 5, 2018

I bought two pairs of glasses after my eye exam with the condition that I would be able to return if I didn't feel comfortable with multi focal. After a week using the multi focal I really didn't like It. I went back to the store to return it and the sales person push me into keeping them and trying it for a longer period. Now the one month trial period is gone, I don't wear the glasses, and today I have noticed they are broken after a little over a month. Never again!

Christine Zierold

Oct 3, 2018

Amazing stuff. They take their time to help and find the perfect fit. The collections are always with the good old models but also with fashionable new models. Friendly, compotent, efficient and professional.

Ian Somerville

Sep 19, 2018

Great service until the sale was made, delays with no follow up. Called Mo and when he got around to calling back he made no apology, in fact his response was " I can't possibly follow up on every order? So I cancelled my order by email, which was processed with the apology for a delay. The delay was not my concern, the service received from Mo was. When I sent a complaint to the clearly website I received a response: "welcome back to Clearly... sorry your order was cancelled..... " Are you kidding me? Get it together Clearly - the complaint is about the service received by Mo at your West 4th location! . . . . Sept 19 and still no phone call from Clearly after a promise on Sept 17 of a call within 8 hrs.

Martin Winkel

Sep 7, 2018

Super friendly and knowledgable staff. great customer service. I'm very happy with my glasses!

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