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Granville Mall Optical

Granville Mall Optical

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2.5 Google Review
670 Granville St, Vancouver, British Columbia, V6C 3J3, Canada
(604) 683-6419 granvilleoptical.ca
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Refresh Reviews 2.5


Oct 14, 2018
Came in for an adjustment of frames I bought there before, and found the staff completely unhelpful and not knowledgable. Old staff that I bought the frames from were fantastic, really disappointing this place went so down hill under the new owners.

Jul 30, 2018
I've been using Granville Optical for eighteen years and have never had a single complaint until now. It's unreasonable for anybody to expect new owners to do what Floyd could right off the bat, but I wasn't prepared for the staff to be offended that a customer came into their store. I went there with a frame that I wanted repaired and was prepared to order new prescriptions because I was due for new glasses. As soon as they saw my broken pair, in spite of my telling them that I was a returning customer, they couldn't get rid of me fast enough. In case I was catching them at a bad moment I still had a quick look at their selection of frames and it appears that they were all aimed at twelve year old girls. I found the whole experience hugely disappointing and recommended that everyone do like I am and find a new optometrist.

May 24, 2018
They had the frames I wanted in stock so i thought i'd give them a shot at my business, but have no interest in a price match with Urban Eyes on Davie St. Glen the sales fella was nice. But it seems the don't know how to do business with business people. They use to be a great store when they were located at Granville and Robson.

May 24, 2018
Used to be extremely helpful but since the owners changed I find the staff does not go above and beyond anymore. Only headaches since then. Sad to say I’m not a customer anymore.

Feb 3, 2018
Several promotions and sales. Great value for your glasses and even sunglasses. Staff super friendly and helpful

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Opening Hours

Mon:10 am - 6 pm
Tue:10 am - 6 pm
Wed:10 am - 6 pm
Thu:10 am - 6 pm
Fri:10 am - 6 pm Today
Sat:10 am - 6 pm

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