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Refresh Reviews 2.2


Jun 8, 2019
Great experience in this branch. I had a query regarding a scratch on my lens, the manager of the store was very helpful and assured me he could resolve it as soon as possible! The standards and efficiency has improved a lot in this branch and would highly recommend!

Jun 23, 2019
Had a good experience with my eye test and then ordered glasses and was told these will take about a week to be ready. I called after 9 days to ask when they will be ready and they didn’t know, said they will check and call me back. Got a quick call back saying there had been a problem with the lenses and there will be a further delay of 10 working days. Lenses are fitted in Nottingham at a central point and cannot understand why it takes so long to get fairly standard lenses and install. Logged a complaint but poor comms and no real offer to put right quickly or escalate. Will not use next time.

Jul 20, 2019
Very poor customer service. I have been seating for 20 min with no explanation about delay plus very rude assistant.

Feb 14, 2019
Appalling service not only over the phone (misinformation), but also in store (indifference). Not a recommended branch. The lady at the main desk was condescending and obtuse - offering no support or alternatives to my query. I haven't experienced such poor customer service in a long time. Very disappointing, but not sadly surprising; I am a Vision Express customer of over 10 years, and the level of service I have received in both the Westfield and Ealing branches in recent memory has gradually declined - sadly now enough to make me change opticians.

Feb 1, 2019
Great service and the optometrist called Afia is really nice and professional.

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Opening Hours

Mon:9 am - 6 pm
Tue:9 am - 6 pm
Wed:9 am - 6 pm Open Today
Thu:9 am - 7 pm
Fri:9 am - 6 pm
Sat:9:30 am - 6 pm