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Jun 8, 2019
Great experience in this branch. I had a query regarding a scratch on my lens, the manager of the store was very helpful and assured me he could resolve it as soon as possible! The standards and efficiency has improved a lot in this branch and would highly recommend!

Jun 23, 2019
Had a good experience with my eye test and then ordered glasses and was told these will take about a week to be ready. I called after 9 days to ask when they will be ready and they didn’t know, said they will check and call me back. Got a quick call back saying there had been a problem with the lenses and there will be a further delay of 10 working days. Lenses are fitted in Nottingham at a central point and cannot understand why it takes so long to get fairly standard lenses and install. Logged a complaint but poor comms and no real offer to put right quickly or escalate. Will not use next time.

Jul 20, 2019
Very poor customer service. I have been seating for 20 min with no explanation about delay plus very rude assistant.

Feb 14, 2019
Appalling service not only over the phone (misinformation), but also in store (indifference). Not a recommended branch. The lady at the main desk was condescending and obtuse - offering no support or alternatives to my query. I haven't experienced such poor customer service in a long time. Very disappointing, but not sadly surprising; I am a Vision Express customer of over 10 years, and the level of service I have received in both the Westfield and Ealing branches in recent memory has gradually declined - sadly now enough to make me change opticians.

Feb 1, 2019
Great service and the optometrist called Afia is really nice and professional.

INDUSTRY BLOGS

Exploring the Spirit of America: The Kentucky Bourbon Trail and Its Impact on the Bourbon Industry

#whiskey #smithville

Hey there, bourbon lovers! Have you ever wanted to wander through the heartland of bourbon production, learn from master distillers, and sip straight from the barrel? If so, there's...

Smithville Whiskey

Creating Magic in a Barrel: A Step-by-Step Guide to Crafting Traditional Whiskey

#whiskey #smithville

Hello, whiskey lovers and budding distillers alike! Today, we're taking a fascinating journey into the heart of the distillery to uncover the meticulous step-by-step process of...

Smithville Whiskey

Carrie Nation: A Crucial Catalyst of the Temperance Movement

#whiskey #smithville

Carrie Nation, born Carrie Amelia Moore on November 25, 1846, in Garrard County, Kentucky, was a formidable figure in the American Temperance Movement, known for her audacious...

Smithville Whiskey

The Pivotal Role of Women in the Temperance Movement Leading Up to Prohibition in North America

#whiskey #smithville

Historically, women have played an indispensable role in societal transformation. One such transformative movement was the Temperance Movement in North America leading up to Prohibition....

Smithville Whiskey

A Whiskey Journey: From Water Source to Distillery

#whiskey #smithville

Every whisky connoisseur will tell you that the secret to a great whisky lies in three key elements - grain, yeast, and water. But did you know that it's the water, often overlooked,...

Smithville Whiskey

The Science of H2O: Why Water Matters in Whisky Production

#whiskey #smithville

Water, water everywhere, but not a drop to drink? Not so in whisky production! Here's a playful dive into the scientific significance of water in crafting the spirit we all adore....

Smithville Whiskey

Bourbon: The Quintessential American Whisky with a Unique Twist

#whiskey #smithville

Hey there, whisky enthusiasts! Today, we're going to delve into a topic that's as smooth as a top-shelf dram – the unique character of bourbon whisky. Now, if you're new to the...

Smithville Whiskey

The Grain Game: How Grains Shape the Soul of Whiskey

#whiskey #smithville

Whiskey, a beloved spirit savored around the world, is a product of nature's simplest ingredients. At its heart, whiskey is nothing more than water, yeast, and most importantly,...

Smithville Whiskey


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Opening Hours

Mon:9 am - 6 pm
Tue:9 am - 6 pm
Wed:9 am - 6 pm
Thu:9 am - 7 pm
Fri:9 am - 6 pm Open Today
Sat:9:30 am - 6 pm

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