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Jun 8, 2019
Great experience in this branch. I had a query regarding a scratch on my lens, the manager of the store was very helpful and assured me he could resolve it as soon as possible! The standards and efficiency has improved a lot in this branch and would highly recommend!

Jun 23, 2019
Had a good experience with my eye test and then ordered glasses and was told these will take about a week to be ready. I called after 9 days to ask when they will be ready and they didn’t know, said they will check and call me back. Got a quick call back saying there had been a problem with the lenses and there will be a further delay of 10 working days. Lenses are fitted in Nottingham at a central point and cannot understand why it takes so long to get fairly standard lenses and install. Logged a complaint but poor comms and no real offer to put right quickly or escalate. Will not use next time.

Jul 20, 2019
Very poor customer service. I have been seating for 20 min with no explanation about delay plus very rude assistant.

Feb 14, 2019
Appalling service not only over the phone (misinformation), but also in store (indifference). Not a recommended branch. The lady at the main desk was condescending and obtuse - offering no support or alternatives to my query. I haven't experienced such poor customer service in a long time. Very disappointing, but not sadly surprising; I am a Vision Express customer of over 10 years, and the level of service I have received in both the Westfield and Ealing branches in recent memory has gradually declined - sadly now enough to make me change opticians.

Feb 1, 2019
Great service and the optometrist called Afia is really nice and professional.

INDUSTRY BLOGS

Whiskey Production: 18th Century Methods vs Modern Techniques

#whiskey #smithville

In the 18th century, the choice of grain for whiskey production was largely determined by regional availability. In Scotland and Ireland, barley was the predominant grain, while in...

Smithville Whiskey

When to choose custom website development over a template website solution

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Your website is the first look into your business. It is a digital window into your brand and your services. As such deciding on which website solution is best for you a custom...

iOPW

A Whiskey Journey: From Water Source to Distillery

#whiskey #smithville

Every whisky connoisseur will tell you that the secret to a great whisky lies in three key elements - grain, yeast, and water. But did you know that it's the water, often overlooked,...

Smithville Whiskey

The Art of Distillation: How it Shapes the Flavour of Whisky

#whiskey #smithville

Hello, whisky enthusiasts! Today, we're embarking on a spirited exploration of one of the most significant steps in whisky-making: distillation. We'll delve into how this intricate...

Smithville Whiskey

The Chemistry of Whiskey Aging: Impact on Taste and Quality

#whiskey #smithville

Aging is a critical stage in whiskey production. The choice of cask, the length of maturation, and the aging environment all influence the spirit's final character. But what are...

Smithville Whiskey

The Pivotal Role of Women in the Temperance Movement Leading Up to Prohibition in North America

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Historically, women have played an indispensable role in societal transformation. One such transformative movement was the Temperance Movement in North America leading up to Prohibition....

Smithville Whiskey

Whisky Wonders: An Expedition Across Regions

#whiskey #smithville

There's a world of difference between sipping a peaty Scotch, an earthy Irish whiskey, or a sweet and smoky American bourbon. These variations are not merely due to the distilleries'...

Smithville Whiskey

Carrie Nation: A Crucial Catalyst of the Temperance Movement

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Carrie Nation, born Carrie Amelia Moore on November 25, 1846, in Garrard County, Kentucky, was a formidable figure in the American Temperance Movement, known for her audacious...

Smithville Whiskey


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Opening Hours

Mon:9 am - 6 pm
Tue:9 am - 6 pm
Wed:9 am - 6 pm
Thu:9 am - 7 pm
Fri:9 am - 6 pm
Sat:9:30 am - 6 pm Today