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Google Reviews

Refresh Reviews 2.2


Jun 8, 2019
Great experience in this branch. I had a query regarding a scratch on my lens, the manager of the store was very helpful and assured me he could resolve it as soon as possible! The standards and efficiency has improved a lot in this branch and would highly recommend!

Jun 23, 2019
Had a good experience with my eye test and then ordered glasses and was told these will take about a week to be ready. I called after 9 days to ask when they will be ready and they didn’t know, said they will check and call me back. Got a quick call back saying there had been a problem with the lenses and there will be a further delay of 10 working days. Lenses are fitted in Nottingham at a central point and cannot understand why it takes so long to get fairly standard lenses and install. Logged a complaint but poor comms and no real offer to put right quickly or escalate. Will not use next time.

Jul 20, 2019
Very poor customer service. I have been seating for 20 min with no explanation about delay plus very rude assistant.

Feb 14, 2019
Appalling service not only over the phone (misinformation), but also in store (indifference). Not a recommended branch. The lady at the main desk was condescending and obtuse - offering no support or alternatives to my query. I haven't experienced such poor customer service in a long time. Very disappointing, but not sadly surprising; I am a Vision Express customer of over 10 years, and the level of service I have received in both the Westfield and Ealing branches in recent memory has gradually declined - sadly now enough to make me change opticians.

Feb 1, 2019
Great service and the optometrist called Afia is really nice and professional.

INDUSTRY BLOGS

The Evolution of Whisky: 18th Century Methods vs. Modern Mastery

#whiskey #smithville

Whisky lovers, we've got a treat for you today! We're going on a time-traveling adventure to compare whisky production methods between the 18th century and today. Understanding the...

Smithville Whiskey

A Spirited History: The Role of Whisky During American Prohibition

#whiskey #smithville

Whisky lovers, get ready for a journey into the past, as today, we're delving into the intriguing role whisky played during one of the most dramatic periods in American history...

Smithville Whiskey

Exploring the Spirit of America: The Kentucky Bourbon Trail and Its Impact on the Bourbon Industry

#whiskey #smithville

Hey there, bourbon lovers! Have you ever wanted to wander through the heartland of bourbon production, learn from master distillers, and sip straight from the barrel? If so, there's...

Smithville Whiskey

Whiskey Trails: A Cultural Expedition through Ireland and Scotland

#whiskey #smithville

Whiskey, the golden spirit of the Gaelic lands, embodies more than just a delightful drink. In both Ireland and Scotland, it's a cultural touchstone, holding centuries of history,...

Smithville Whiskey

Prohibition and the Transformation of Women's Social Status and Behavior in the 1920s

#whiskey #smithville

The 1920s, often referred to as the "Roaring Twenties," were a time of significant social and cultural change in the United States, particularly for women. One major element of...

Smithville Whiskey

The Grain Game: How Grains Shape the Soul of Whiskey

#whiskey #smithville

Whiskey, a beloved spirit savored around the world, is a product of nature's simplest ingredients. At its heart, whiskey is nothing more than water, yeast, and most importantly,...

Smithville Whiskey

Creating Magic in a Barrel: A Step-by-Step Guide to Crafting Traditional Whiskey

#whiskey #smithville

Hello, whiskey lovers and budding distillers alike! Today, we're taking a fascinating journey into the heart of the distillery to uncover the meticulous step-by-step process of...

Smithville Whiskey

Famous Women and the Repeal of Prohibition: Evolving Perspectives

#whiskey #smithville

While women were instrumental in initiating the Prohibition era, they also played a significant role in its repeal. The societal and cultural shifts during the 1920s and early...

Smithville Whiskey


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Opening Hours

Mon:9 am - 6 pm Today
Tue:9 am - 6 pm
Wed:9 am - 6 pm
Thu:9 am - 7 pm
Fri:9 am - 6 pm
Sat:9:30 am - 6 pm

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