Sam's Club Optical Center

Always excellent service!! Very high quality lenses and the prices are even lower now. Plus they always stand behind what they sell, if you're not happy or need repair.

Horrible customer service and cheap frames and lenses. They don’t have a good designer selection, either! I would rather spend more to get better options and service. Won’t be going back.

I didn't think it was possible to have a bad experience at an eye exam, been doing it for 30 years, seems pretty simple, but yet...the women at the Southgate Sam's optical center managed to make it a terrible experience. The older white lady with the blonde/gray hair was rude and unprofessional to everyone that approached her including an elderly gentleman that was there to inquire about a warranty. She must of been raised by mean Rottweiler guard dogs, because that's the equivalent to how she treated people. Then Marie, who seemed nice initially, only to become argumentative and even downright disrespectful as the appointment went on. But aside from terrible customer service, what's really sad, is their "new" system and "new" lab they deal with now, doesn't give the option to order any type of the high index lenses if your prescription is stronger than -4.00. If you have a -4.25 or stronger and want better lenses other than the cheap heavy thick plastic, then better save your time and money and go elsewhere, because they can't do anything for you here. Sounds pretty dumb and unbelievable, right? Yeah, I thought so too. But that's what Marie told us, so guess what? I Called a different Sam's club and found out that Marie is just totally ignorant and/or incompetent because the other Sam's club Optical manager informed me that you can absolutely get high index lenses for strong prescriptions, at any location, up to a -10, with their new system!! Oh yeah, and good luck trying to get all the info you need to order lenses on your own from an online website because Marie acted like I was asking her to give up a body part when I asked for the PD# that's required to order lenses online. She wanted to argue over it. I had to ask to speak to the manager, and guess what??? The manager instantly said yeah Give her the PD# because they couldn't sell me the lenses!! Obviously she drives a broom stick to work!! How ya like those apples Marie?!?!? All that attitude, wasting time being mean instead of being helpful -which is YOUR job - and you were wrong after all!! Stop driving your broom stick to work!! Good riddance! First time here at this optical center and sure Won't ever deal with this location again!! And after seeing this is the 5th review they have and the other 4 were negative too, this place seriously needs some new staff!!

Went to pick up an already paid for set of contacts. The clerk was waiting for a customer to pick out and try on her frames...the customer was in no hurry. The clerk looked at me and with a big disappointed sigh said it was going to be a while....30 minutes later she gets to me and says okay your next.. .my interaction was 45 secods tops. She could have handled my interaction while she was waiting for the customer for 15 minutes. Bare minimum service with and attitude. I will be going to Costco in the future.

The new dr. In here is shady and don't know what she is doing. My wife went in for an eyeglass exam and she was charged for both a eyeglass and contact exam, then the prescription she was given was giving her migraines. We called them and they said to give them a few days and if the headaches kept up to come back. My wife gave them a week. She went in and the doctor was insistent on the prescription. Obviously, when ever she would take out the new contact and put in the old script the headaches would go away. They are very unprofessional at this location. The last dr that moved to Chicago was great, but this new asian dr. is no good.