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Costco Vision Center

Name: Costco Vision Center
Address: 1700 Elgin Mills Rd E, Richmond Hill, ON, L4S 0B2, CA
Telephone: (905) 780-2113
Price range: $$$

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2.9 Google Review

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1700 Elgin Mills Rd E, Richmond Hill, Ontario, L4S 0B2, Canada

(905) 780-2113 eyehealthclinic.com

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T Hua

May 5, 2021

Very disappointed for a returned customer. My old glasses are broken and I want to get a replacement. However my prescription was from the end of 2018. They refused to let me select frames and insisted I had to get eye exams there first, as they do not use a 2 year old one. Come on! Everyone knows it is special time and I do not want to take extra risks! Not mentioning the guy is so rude, and I feel I probably I owed him 1000 dollars...

May 5, 2021

Very unpleasant experience. Lack of selection. One staff member named Lynette was extremely rude. Asked loads of condescending questions and could not answer many of my questions. Disturbing experience. Only one student staff was helpful. What a shame.

Angel A

Nov 15, 2020

Hi, Saw the optometrist in this location about 2 years ago. He was very pleasant and professional. I called today to get the copy of my prescription or even if possible to provide the eye prescription over the phone. She refused to provide and her reasoning was that the prescription expired (since is over a year)and they can't release it. She advised me to book again and see their optometrist to get a new Rx! My question is that , why I'm not allowed to have a copy of a document which I paid for the procedure and belongs to me? As a registered practitioner in any other field the patient has the right to have a copy of their file if they wish, up to 7-10 years. What's the difference for the eye prescription. To my understanding there is no concept of refusal for any patients or their lawyers requesting the copy of the files. What if the patient wants to compare the new prescription with the old one, and does not wish to go back to the previous clinic? The receptionist, Samantha, did not have any answer to my questions and instead she was offering me to book for another eye exam. Patients should not be abandoned to get their medical files, also they should not be forced to come back to the same centre if they don't wish to. I will further look into this with the college of optometrist.

Arta

Feb 15, 2020

Amazing customer service that went above and beyond..will buy all glasses from Costco going forward.

Abomination The guy

Jul 14, 2019

Excellent customer service. Selection of frames was satisfactory and prices were very reasonable.

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