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Purba Vision

Purba Vision

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4.1 Google Review
341 Parkhurst Square, Brampton, Ontario, L6T 5H5, Canada
(905) 789-0300 www.purbavision.com
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Refresh Reviews 4.1


May 26, 2019
I had a similar terrible experience as previous reviewers. Regardless of whether you and/or your family has completely solidified your order; this place will go ahead and make a claim without confirming and/or completing your entire order. They are only concerned with making money off of you; they do not value customer service. They talk down to you as though they are better than you. They take advantage of people who struggle with the English language, such as my mother. She did not want to put her order in for claim until AFTER all of her children settled on which glasses they want based on pricing to budget. But they still requested for her signature for insurance claim processing purposes, then say that your consent/authorization for the claim was made when you signed. They still went ahead anyways and placed the order for only half the family to make sure they get money. Regarding the glasses: They will NOT tell you that the glasses you are purchasing are the same "try me" glasses that they have on display. Having no choice but to take them because you have already paid. Also, they do not inform you of the different types of lenses available and will sell you the lowest quality lens possible for an INCREDIBLY EXPENSIVE price; absolute cons. The lens they gave us has such a bad glare when in light that my sister can't even wear hers as it causes headaches! Agreeing with yet another reviewer: after they take your money, they will not bother trying to deal with any further issues you may have. They will avoid you at all costs; won't answer your calls or emails. You'll have to go in person to get things done with them. They are extremely unprofessional, condescending, and unhelpful. If I had the option of giving them ZERO stars, I would! You should stay away from this place if you know what's good for you and your money!!

May 17, 2019
My brother (Gurwinder Taggar) went to this place to get an eye exam and ultimately bought a pair of glasses as prescribed by this place. He was told that they will exchange the glasses within first 3 months if there are any issues or if he's not comfortable. Soon after my brother starting using them, he noticed that the balance of the glasses was off (maybe it was a used pair from some customer?) which meant the pair would be tipping to one side all the time. In addition, he found the glasses extremely uncomfortable. He went back to them to ask for an exchange as per what they had told him when he bought them. However, this place completely backed out and denied him the exchange they had told him is valid for 3 month. These guys sound like a scam to me so my recommendation is don't go there and avoid getting scammed. If they can't keep up with their own words and committments, they don't deserve your business.

Mar 3, 2019
You know what these people are cons, they won’t give your glasses under their given time And when you call them They say they will call lab and call us back and it never happened. They often go rude if you ask them again and again for your glasses. Don’t pay upfront to these guys.

Feb 18, 2019
No Price tag to all their items. They ask you first if you have insurance before giving you the prices. Although they have a good eye exam but their retail stores is overpriced(because you buy the display items and they dont give you a new stock) compare to other optical shops. I rate their service 2 star over all.

Sep 1, 2018
Guys... I had a worst experience here. Forgot about good service, they are not even polite. When I visited for my sunglasses under my insurance. They submitted the claim without my consent and later said they can’t cancel the claim eventually I have to buy the glasses in their store itself. I’m going to report this incident to my insurance provider also. Try other options. Take care.

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Opening Hours

Mon:11 am - 7 pm
Tue:11 am - 7 pm
Wed:11 am - 7 pm
Thu:11 am - 7 pm
Fri:11 am - 7 pm Today
Sat:11 am - 6 pm

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