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Akal Optical

Akal Optical

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2.7 Google Review
499 Main St S, Brampton, Ontario, L6Y 1N7, Canada
(905) 459-9978 www.akaloptical.com
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Google Reviews

Refresh Reviews 2.7


Jul 18, 2018
I had amazing experience at this location of Akal Optical. They had well experienced staff with excellent customer service.I was well explained by their knowledgeable staff about the lenses. Its really worth buying glasses here.

Sep 6, 2018
You can go to him and he will start showing you not so great frames. It is easy to make out that he prefers to sell frames where his margin is high. I thought he was desperate to make a sale because I did not see any other customers there so took pity and bought a frame. In 2 months, the frame becomes lose so he tightens it. In the next 1 month again the same issue. In 2 weeks again and again and again.... I asked him for a refund and he asks me to get out of his store and never come back again! Now I pity myself!!!

Sep 6, 2018
He was handling my brand new glasses that I had recently bought in London and he drops it and breaks it. He then asks me how much they are worth. The frame was genuinely expensive and the price baffles him so rudely he asks me to stop lying. I still had the receipt which I tried showing him. He wouldn't even look saying that he can also get that piece of paper made. I desperately beg him to relent but he wouldn't and finally said that I have no proof that he broke my glasses. At this point I just walked out of his store.

Sep 6, 2018
Frame number 1 - Left glass came out in 2 weeks - no refund. No fix. Frame number 2 - Nose saddle broke in 5 weeks - no refund, No fix! I talk about his customer service and he starts laughing on my face! I have a lot of Indian friends and none are like him. I think he is not just arrogant but also very greedy!

Sep 6, 2018
Well I have been in US and Canada for about 18 years now and the first person to insult me outright is the owner of this optical store. I am not mincing words because this reckless person did not even care that my family was with me. We went to the store looking for a new frame for my wife. Initially he did show a few frames but then out of the blue started to upsell me a new pair. I kept telling him that my frame was hardly a month old and getting a new pair for my was not the objective of my coming into the store but unbelievingly the person persisted. When it became clear to him that I was not going to buy 2 frame and am going to stick to my plan, this person simply lost his mind and asked be get out of his store. Which I did very quickly and thankfully because my exit put an end to this senseless encounter! I see positive reviews here and to be honest the reviews truly surprise me.

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm Today
Sat:10 am - 6 pm

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