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Optical Clearance Outlet

Optical Clearance Outlet

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3.4 Google Review
350 Ottawa St N, Hamilton, Ontario, L8H 4A1, Canada
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Refresh Reviews 3.4


Sep 12, 2018
I walked in recently and asked if they could create a new pair of glasses by extracting the prescription off an old pair. They said "no" and told me that I needed to bring in a written prescription. I searched around because even though it has been 20 years since I last purchased frames, I knew it was possible to extract off an existing prescription. I found a place in Jackson Square that did it beautifully and I got two pairs with different frames for just a little over 500 dollars. One place's gain is another place's lost.

Oct 31, 2018
Front desk staff were very unhelpful. I tried on glasses while all they did was gossip. I was not acknowledged or assisted at all. The mountain location is 100% better. Won't be back here ever again.

Aug 16, 2018
Wow .. never have I ever been to a place where the customer service is non existent. Need to treat customers with respect not like garbage. If I could give 0 stars I would. You are there to provide a service not judge people.

Jan 6, 2018
Spent an hour finding glasses that fit me and fit in my price range. Had to leave before placing order and was assured my glasses would be held for 2 weeks. Returned less than a week later and was told that they didn't hold that long. Reception was rude and abrupt. "Management" that came out blamed me for not knowing the sales persons name. Not one introduced themselves not wore name tags! Waste of time. I have used them many times in the past and was never treated like this. Must be new management. I'll take my business elsewhere thanks

Feb 17, 2018
I took my 85 year old mum in. Franklin rushed to the door to help because she uses a walker. The service improved continually as our visit progressed. Mum only needed to get a broken frame replaced and Filomina (please excuse spelling) teamed up perfectly with Franklin to go out of their way to make it a pleasant experience. We booked an appointment for an eye exam right on the spot. Great job. Thanks.

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Opening Hours

Mon:9 am - 6 pm Today
Tue:9 am - 6 pm
Wed:9 am - 6 pm
Thu:9 am - 6 pm
Fri:9 am - 6 pm
Sat:9 am - 4 pm