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May 9, 2019
80% of the time they don't answer the phone, then when they do, the staff are often abrasive. Out of 4 different Vision Express stores I've used in recent years, this one is the worst. I'm not sure if it's due to staff being overworked, staff shortages.. but at the end of the day, it's a poor customer service. I get a sense of dread everytime I need to contact them

Apr 24, 2019
Great help from G and the rest of the team going into the store for the first time. Very satisfied customer, thank you

Mar 15, 2019
I have been a long lasting customer of Vision Express and have always had fantastic service from the guys at Cheapside. A very accommodating team especially given how busy they can get!

Sep 5, 2018
A suitably located store in the heart of the City. I have been very impressed with my experiences here for my glasses and contact lenses. The staff are always courteous and were extremely helpful especially with my most recent experience when ordering contact lenses through the store which, unfortunately, never turned up on two occasions. The staff took the time to investigate and source replacement lenses for me by the next day.

Mar 15, 2019
I've been visiting VE Cheapside for years and every single team member is professional, friendly and incredibly helpful. I always get my eyes tested by Shivani and it's nothing but a smooth process, from when I come in, right the way through to choosing my glasses and picking them up. I've been really happy with the contact lense service too. I'd recommend this store unreservedly.

INDUSTRY BLOGS

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Opening Hours

Mon:8:30 am - 6:30 pm
Tue:8:30 am - 6:30 pm
Wed:8:30 am - 6:30 pm
Thu:8:30 am - 6:30 pm
Fri:8:30 am - 6:30 pm Today
Sat:10 am - 4:30 pm

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