Ma Lunetterie

In my company I provide a safety frame with prescription to my employees who need it. I saw online the Website of Securo Vision offering safety frames with prescription at a very reasonable price. I've decided to buy online a normal frame with prescription on October 26, 2018. They've sent to me a voucher by email to be presented at the clinic of my choice. Securo Vision is providing a listing of clinics affiliated for the eye exams service. The optometry clinic I've decided to go is Ma Lunetterie situated at 4490 Highway 440 West in Laval. I've sent my employee there for the eye exam which they did and we have paid for it. When my employee gave them the voucher (for the safety frame paid online with Securo Vision) they said they don't know what it is and they have no idea what to do with that. They told him that someone will call back to see what we should do with that. Big surprise!!! I decide to call Securo Vision and they confirmed that the clinic Ma Lunetterie is affiliated and they should accept the voucher. They offered to call Ma Lunetterie to clarify the situation with them...and they ask me to go back in 15 minutes. We've waited 1/2h. and I went there again with the voucher. But "bad luck" again...they said the owner has left for the week end and no one was available to answer my questions and to proceed with this safety frame order. They said they will call back. We have waited after the week end and waited all day long Monday for the Clinic to call back but my employee finally decided to call back the Clinic around 4pm. They finally told us that because we have ordered via Internet the order will take 2-3 weeks to be processed (despite the fact that before we hand out the voucher they told us that a single vision frame was taking 2 day !!!). How can it be possible that new the lead time is now 3 weeks instead of 2 days? In clear Ma Lunetterie was not happy to proceed this way (with a voucher) and they have made it complicated... unpleasant...and a pain in the a**". I don't know if Securo Vision is screening the Clinics and members of their network but this Clinic is not giving a nice image of Securo Vision. Finally I'm sure you can find a better clinic than Ma Lunetterie...people of bad faith in business.

First time going there. Amazing optometrist and wonderful service. Owner on site and very courteous.

The service is excellent! The optometrists and opticians who work there are very professional and very patient to make sure that you are prescribed the exact corrective lenses that you need . The variety of eyeglass frames available is suited to meet all budgets and all tastes. However , what is even more outstanding and important is the after sale service. It is impeccable! I would highly recommend to anyone who wants quality and personalized eye are service to pay a visit to Ma Lunetterie and make sure to ask for Mohammed. It's worth the trip!

Amazing service from beginning to end !!

the owner is very nice and have a tons of patience when i hesitated to select a frame.