SEE

Excellent selection and customer service. Jorge was warm, personable, and professional. He took the time to listen to what my husband and I were looking for and make appropriate recommendations without being pushy. We ended up buying 5 pairs of sunglasses. We especially appreciated the time he took to adjust each pair of glasses to fit our faces. Thank you for a great first experience!

The absolute worst. I was promised my glasses in 14 working days. On the day they were to come in I got a call saying the lenses don’t match the frames and I would have to pick a different frame. Two weeks after that I got the call that the new glasses were in. I picked up the glasses and went home to discover they were the wrong prescription. I had to again call them and they said they’d order the correct glasses. Two weeks later I pick up my glasses with my husband as the woman is cleaning the glasses for me, my husband asks if they are bifocals, and she says, “no they are progressives”. They were actually neither!

I live out of town but wanted to purchase a pair of glasses from this SEE location. I emailed this store and Jorge got back to me immediately and was extremely helpful. He helped me complete the transaction over the phone and was very accommodating. The glasses were shipped to me in a lovely presentation. I was impressed by his costumer service. I would recommend this store to anyone because of him! SEE Eyewear is the best.

Had the most bizarre experience in this store. I went in on Presidents Day and was only passing through SF before heading to a remote town for a conference for the week. I had left my sunglasses at the Toronto airport the day before. Most stores were closed or closing early and this was the 4th eyewear store I had whizzed through that afternoon so was running out of time (it was 3pm). When I walked in I mentioned to a girl who was working there that I had a pre scheduled work call so apologized in advance but I would be on the phone while I scanned everything as I needed some sunglasses. She was totally cool with it. So I burned through checking out different styles while on my call, and in about 5 minutes I had gotten through 2 of the 3 walls. I found 2 pairs I really liked but still had that whole third wall to get through. The same girl had now finished up with another customer and came up to me and started talking to me about how I was looking at reading glasses (they were bi-focal sunglasses). I showed her the phone in my hand to my ear and whispered, "I'm still on the phone." She looked at me flatly and continued talking to me, telling me how I'm looking at reading glasses. So I said to her again, "I can't talk with you right now, I'm still on this call." Nope, she dug her heels in and continued to talk to me. At this point my client on the phone from Vancouver was asking if everything was ok, bc clearly I wasn't paying attention to our call anymore. I was gob-smacked. So I walked out. I went over to Site for Sore Eyes on Sutter and was really happy with the service and the glasses I found. It's a shame - the glasses are super cool and affordable. But I was so annoyed with the service I refused to give them my money. I normally wouldn't be on a call while shopping but this was one of those unique situations and I (the Canadian that I am) apologised in advance and cleared it with them first - but I guess that didn't make a difference.

Horrible customer service 2 years ago: Great service and loved my glasses first time this year: Spent 10min in store and didn't get much help 2nd time this year: decided to get my next glasses here. Spent 30min looking around. Almost no help. They were busy commenting on glasses among themselves!! I picked my glasses and ready to pay. The lady helping me was rude and impatient. I left the store paying ~$300 feeling I made the worst decision. Partially my fault for not walking out. Picking up my glasses: Busy time and had to wait 10min. Finally they got to me and they went looking for my glasses. So careless handling the glasses that they dropped it on the table. A very casual I'm sorry and that was it. Nothing else was mentioned and I left the store.