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Sunglass Hut

Sunglass Hut

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3.0 Google Review
2271 Harvey Ave #630, Kelowna, British Columbia, V1Y 6H2, Canada
(250) 762-3903 www.sunglasshut.com
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Aug 22, 2018
Customer service was outstanding all three employees greeted and offered to help me. Braethan and the other two employees were super friendly and struck up a good conversation with me while checking out. Very satisfied with the products and the employees.

Nov 27, 2017
I found the pair of Oakley sunglasses I wanted at a great price on the Sunglass Hut website after clicking on the Kelowna stores Google business listing. The glasses were marked down on sale to $129.99 but when I went to checkout it tried to charge me $172.00. After several attempts I called the customer care line where a gentleman by the name of Daniel told me to email Sunglass Hut customer care as he could not fix any technical issues with the website checkout. This I did and received an automated email saying that they would respond fully within two days. I received a response later to say that the lower price was an error and that I could only purchase them at the higher price. I called the customer care line again and was told that if I had purchased the glasses at the higher price online they would have honored the displayed price and credited me the difference. They stated that they are not obliged to honor the displayed price. I explained that I just followed the instructions from their customer care representative. To sum up I understand that errors happen but I am still very disappointed with the outcome and advice from customer care.

Apr 6, 2018
Horrible customer service, won't stand by their own products.

Aug 5, 2014
Had a wonderful experience today, buying sunglasses! The sales girl was very helpful, and was not at all trying to "up-sale" me! I will go back!

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Opening Hours

Mon:10 am - 6 pm
Tue:10 am - 6 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:9 am - 6 pm