LensCrafters

Found the perfect time to go is dinnertime! The staff was helpful, patient, professional, honest and humorous. Carlynn, the manager truly is a gem as she listened to my needs, request and solved my issues. I would definitely recommend them.

Just left Lense crafters with the worst experience I've had in customer service. I was going through the pre eye exam process with one of the employees. She was asking me personal questions about my health. She asked if I smoked, I said yes. How often, every day. How many cigarettes a day exactly? At that point I told her yes I smoke and that she's making feel uncomfortable and I didn't want to tell her precisely how many cigarettes I smoke a day. She said she was just trying to get back ground. I told her I wasn't comfortable talking about my personal things and would just like the eye exam. She said no problem and finished up and left the room. Then a different doctor came in. She started off by moving me and my daughter to another identical exam room. Then stated the woman before was just trying to get a history back ground. So I said that's fine but I didn't want to talk about how precisely I smoke. Then she got aggressive with me by moving closer and stating she's not gonna tolerate me "bullying" her staff. So I told her, still politely, that stating I was uncomfortable answering the questions is not bullying. She responded by saying she's very protective of her staff. I said I would just like an eye exam. She then wrote on the screen (in plain view) under the next category of health questions "refuses to answer." So I said if you will give me my money back I'll just go somewhere else for an exam. She said yes "our relationship was not going to work..." then took me into the lobby and aggressively told the receptionist to reimburse me because she is not treating me ever. Great thank you... I will not be walking into lense crafters again. Im glad my daughter wasn't old enough to see her dad embarrassed and having to defend himself politely against such disrespect. I believe lense crafters tried to bully me into answering questions I wasn't comfortable with and that's the only reason why I asked for my money back. I've had many eye exams... I'm 31 years old and have worn glasses most my life. I understand they want information pertinent to eye health. But I wasn't comfortable and have gotten many prescriptions for glasses before with out the intrusiveness. Hopefully this was helpful. I won't be a returning customer any longer.

Way over priced. And rude service. Took three weeks to get glasses not ten days. And not even the frames I ordered. Don't stay away run away.

Super great experience. First time ever getting glasses and everyone was wonderful! Thank you lenscrafters!!

Exam at 12:00pm, glasses in hand by 1:30pm. Full of win! Awesome people and great selection. Thanks for the amazing service!