The short version: Great customer service, horrible delivery of their actual service.
The long version: I had a fantastic in store experience and the rep who helped me, Katelyn, was incredibly pleasant to work with and made sure that I got everything I wanted with my order and put in the extra effort to make sure I got all of the discounts I qualified for. After that I was told it would be about a week until I got my glasses.
A week and a half later I called in and found out that there'd been an error at the lab and they had to redo the glasses so it would be another week.
A week and a couple days later I called and found out there's a delay on the brand I'd ordered so it would be a few more days.
A few days later I called in and was told that the glasses had made it to the store, but hadn't passed the in-store quality check so they were sent back to be redone and it would be about two more days.
It has been five days since then and I still haven't received my glasses.
Altogether it's been almost a month and I still don't have the glasses I was told to expect after about a week.
The customer service is great; the staff have been consistently helpful and apologetic. The service itself, however, is awful and the only time I'm going back to this store is to pick up the glasses I already paid for. If they ever arrive.
