LensCrafters - Eyewear & Opticians - Hillsboro, OR - VerView
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LensCrafters

LensCrafters

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2.9 Google Review
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2100 NW Allie Ave #440, Hillsboro, Oregon, 97124, United States
(503) 690-1856 local.lenscrafters.com/or/hillsboro/2100-northwest-allie-ave.html?cid=yext_1324
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Refresh Reviews 2.9
Oct 22, 2018
I have an exam here every year. She is so good with the patient and takes time to answer your questions. Very thorough exam. I will not change to anywhere else.
Jul 31, 2018
First of all this was not my first exam I have been in glasses since adolescents my problem was with the Dr.! I had to get my prescription done twice and still was not right so I just went back to the original prescription as I couldn't use my insurance again for another 12 months and after the second exam i was told I am seeing 20/20 and that is the best it can be ..I see better in my 2year old glasses that are stronger than what turned out to be actially a little stronger than what she was putting me in. Also did not even smile once as she walked in to greet me for the second appointment in the exact room when I came back to re do my test and redo the glasses.i was very friendly to her. Not at all the person I met the first appointment! Also my eyes were scanned with a horrible green light with this machine to take a picture ..then I was told insurance usually does not cover it so if I want it it would be $35...(I should have been told that before they took the picture ) it was terrible ...needless to say i will not return! But the lenscrafters guys were great to Me.i had no problem with their customer service personally,and I was very upset a couple of times over the whole month long ordeal..but they stayed calm and professional!
Mar 7, 2018
Initially, I thought this was a great experience. I love the selection of frames, found lots that I adored, and settled on my favorite glasses and sunglasses. I let them know I was traveling, and she checked to make sure they had my lenses in stock so they could get them done by the next day. They were ready, the prescription looked good, and I thought things were fine. BUT - the sunglasses were the wrong pair. They were the same line (same color, same brand) but very different. I thought they were really uncomfortable, had them adjusted multiple times. I thought I was just terrible at choosing glasses because I HATED THESE. Finally, I went back and looked at the pictures I took in store of all of the glasses to see what it was that made them look better to me then. They are absolutely the wrong glasses. They've been pinching me, and they are just super ugly on my face shape. I'm really embarrassed by how many people saw me in these. I'm in the process of having them fixed at a store down here, so at least there's that. This has never happened to me in 23 years of wearing glasses - getting the wrong frames. So weird. You guys especially need to have a mirror available when you're picking up glasses. I was hesitant with these, and she assured me they looked right. I don't know why I let them convince me that I'm an idiot who doesn't know what my glasses should feel like. Kind of hate being "handled" into believing something is fine. They don't actually try to help you make sure it's right before you leave.
Jul 2, 2018
Outstanding service, quality products and the lab manager, Gordan, was especially helpful. This is where you want to buy you glasses.
May 7, 2018
Would give a negative star if possible. Service proved to be inept and required moving to another doctor to get it resolved. Trying to get records was denied by one of the most confrontational and rude doctors associates I have ever dealt with on 5/7/18. Lenscrafters itself has never been an issue till came to this outlet. I do not say avoid Lenscrafters but from my wife's and my own experience I do say in my opinion avoid this outlet at all costs. The doctors servicing this outlet and their staff and completely unrecommended.

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