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Kens' Eyewear Inc

Kens' Eyewear Inc

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2.5 Google Review
453 E Main St, Westfield, Massachusetts, 01085, United States
(413) 562-0763 www.kenseyewearinc.com
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Google Reviews

Refresh Reviews 2.5


Aug 14, 2018
I have been a long-time customer. I appreciate the personal attention and the genuine and honest recommendations that are given (if requested) when selecting frames.

Feb 3, 2018
Was given lenses with obvious defects, had to go get a new prescription from my eye doctor to get both lenses redone as one appeared ok....waited 3 weeks to find out my replacement lenses didn't get ordered, with only a half hearted apology and informing me they would get ordered first thing the next day.. poor customer service for the high premium they get for glasses, not having the money to go elsewhere now...my last set of glasses from Kens' Eyewear... Update- Almost 2 weeks and I get multiple calls but no message, a subsequent call I was able to answer. The girl on the other end stated my lenses were ready, they opened at 9 the following day and the manager would be in so I could speak to him. Walking in I was met with a very cold reception. The manager seemed unaware there had been a problem. A different employee came over and explained that tgey did upgrade the lenses to prevent the same defect I had experienced. The manager brought out my glasses, cleans the lenses and proceeds to hand me my glasses with smudge marks on the lenses. Last straw, I get up to leave and he asks if I want the old lenses for spares. I explained I did not and that I wouldn't be back. He seemed indifferent to the whole situation. Disappointing spending almost $500 for glasses and feeling like I just bought cheap knock off sunglasses in an alley.

Nov 1, 2016
Moved to 453 e main street between the bonton and the big y.

Apr 1, 2018

INDUSTRY BLOGS

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Opening Hours

Mon:9 am - 5:30 pm
Tue:9 am - 5:30 pm
Wed:9 am - 5:30 pm
Thu:9 am - 7 pm
Fri:9 am - 7 pm
Sat:9 am - 2 pm

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