Sunglass Hut

I bought a pair of Ray-Bans for my son's birthday at The Sunglass Hut at Halifax Shopping Centre, first making sure of the return and refund policy. The gift was a surprise so I wanted to ensure he could return them for a refund and have the freedom to buy elsewhere if they didn't have what he liked. I had a pair in mind that I thought he might like so went in and asked for them. The salesperson gave me the spiel about all the benefits about being able to return them within 90 days--no hassle, etc. Believe me, it's been a GIANT hassle. A couple of days later when I was getting ready to gift wrap them, I took them out of the case and tried them on only to discover that the coating had gaps around the edges and there was a scratch on them. I took them back and a nice lady replaced them. I gave my son the gift and he didn’t hate them but thought another pair might suit him better. He went in with the gift receipt they suggested I include with the gift and he picked out a pair that was about $80 cheaper. He came back with a gift card that he will NEVER use. I was NOT happy. I returned to the store to see why they did not give him money back. Apparently it was because he did not have the original receipt or credit card. They did NOT tell me that a gift receipt would mean that he would only get a credit. In fact, I had sent him a photo of the receipt just to make sure he wouldn’t get hassled. He’s 22, doesn’t like shopping and just accepted what the salesperson told him. The next morning, in spite of being crazy busy myself, I’m annoyed enough to head back to the store to get our $80 back, since I DO have the original credit card and receipt. They WOULD NOT give me my money back because “there’s nothing in the system that will allow that”. I asked her for a number for the head office. She said she didn’t have one. She gave me a customer service number which I called and was told that the issue would be escalated and I’d hear from someone in 24 to 48 hours. No one from head office called me back. The store manager (who probably has six months experience and zero decision making ability) called me back instead during dinner hour to “apologize for the experience” but couldn’t actually do anything but waste more of my time. I told her that I wanted to speak with someone from head office as promised and she said she would pass it on to her regional manager. I asked for the email of her regional manager and the store manager refused to give it to me. I’m still waiting. If you want a hassle free experience, DO NOT shop at the Sunglass Hut. It was my first and last experience.

Pleasant staff, great selection of designer frames.

Really awesome selection and prices!

Came in today to repair a missing pin/screw. The sales lady was very helpful, Ramires my sunglasses and even gave them a clean at no charge. The service was impeccable and when I'm ready to purchase my next pair of designer glasses, it will be here. Thanks again.

Great shop.