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LensCrafters

Name: LensCrafters
Address: 1800 Sheppard Ave E, Toronto, ON, M2J 5A7, CA
Telephone: (416) 498-4801
Price range: $$$

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1.7 Google Review

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1800 Sheppard Ave E #u209, Toronto, Ontario, M2J 5A7, Canada

(416) 498-4801 local.lenscrafters.ca/on/willowdale/1800-sheppard-ave-east.html?cid=yext_0906

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Google Reviews

Refresh Reviews 1.7

Aug 17, 2018

In the past this location has been awesome. The place is a shell of It's former self. The selection is poor. The glasses are grubby from people handling them. Last time I got a really deal . This time I was really dissapointed. It's obvious the management of this location isn't too concerned about sprucing up the place.

Joyce Johnson

May 30, 2018

My experience here has always been positive. Staff helpful. I mislaid my May receipt and when called in for copy the person I dealt with was most helpful and obliging, even sending the attachment via email from another source.

Kevin W

Jun 13, 2018

Expensive glasses and lack of service. Optician Cheryl has a lack of understanding of customer needs. She recommends unnecessary add-ons. This place cares more about making sales than putting customers first. would not recommend.

chalani dissanayake

Mar 9, 2018

The worst experience ever . Ordered glasses in December . High power couldn’t see properly gave headache . They said it is because the frame was too big which I was never told when I got the glasses . Could not get the proper 30 day return due to an emergency surgery . But they didn’t care . Used the protection plan paid extra 100$ still can’t see . Now they blame it on the the prescription. They are the experts they should educate the customers . To change my lenses now I need to pay extra $ 550 . I have already spent $ 600 now another $550 $ 1150 for a pair of glasses . I cannot afford. Now I have $ 550 pair of glasses which I cannot use . No point taking the protection manager told me when I explained today if I use it one more time the protection plan is going to get cancelled . They sell it saying for s year but after 2 uses due to their wrong information it’s going to get cancelled . Don’t fall for their tricks . Worst customer service . They just lost 4 customers and I am going to share this bad experience with my family and friends

T Faith

Aug 26, 2018

I'm giving a 1 star because there is no way to give a negative star-Poor selection,rude and/or indifferent staff, quality of products poor with high price tags-save yourself the migraine and go elsewhere!

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Opening Hours

Mon:10 am - 9 pm

Tue:10 am - 9 pm

Wed:10 am - 9 pm

Thu:10 am - 9 pm

Fri:10 am - 9 pm

Sat:9:30 am - 9 pm Open Today