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LensCrafters

Name: LensCrafters
Address: 300 Borough Dr, Toronto, ON, M1P 4P5, CA
Telephone: (416) 290-0055
Price range: $$$

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1.7 Google Review

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300 Borough Dr #Ste 267, Toronto, Ontario, M1P 4P5, Canada

(416) 290-0055 local.lenscrafters.ca/on/scarborough/300-borough-drive.html?cid=yext_1906

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Refresh Reviews 1.7

Fariya Farhad

Oct 15, 2018

I would avoid going to this parparticular location. It can take 10-15 minutes to get any service. Everytime I come here, I am kept waiting while sales representatives slowly drag their leg, chit chat among themselves non stop before they find time to come to you. And when they do come, they are not too helpful. They clearly show that they don't care of have time for the customer. I like the collection LensCrafters carry. But I will switch to a different location

Red Dwarf

Mar 23, 2018

Yes, like many other reviewers below me, I had my share of bad experiences with this location over the past 2 years but.....there is hope. And that hope comes in the name of new store manager Moe Ramzy who will go the extra mile to make sure that the customer is happy and satisfied with their purchase. He has infected all of his staff with his extraordinary customer service skills - more than ever, I can totally sense the difference in this location's staff...they are more attentive and responsive to all of your concerns and issues. I am extremely confident that things will get better and better at this location under this new manager's supervision. Keep up the good work guys!!

Rudylor Malonzo

Apr 27, 2018

We've been customers with Lens Crafters for more than 10 years and this is the first time that when I phoned and just asking if the glasses of my son is ready, the guy told me he's so busy and will call me back. I told him that's exactly the same thing you told my son and you haven't call him back. And he said what can I do and started counting on the phone the number of customers in front of him. Come on, you're in Customer Service, you don't do that. Just get the receipt number and check quickly. I'm contemplating of changing provider because of poor service.

John Constantine

Nov 4, 2018

Standing at the frontdesk for 20 minutes and they were trying so hard to ignore me. A very very very bad store, worst LensCrafters I’ve EVER been! Avoid this store if you possibly can!!!!

Qasim Latif

Feb 3, 2018

Had a great experience here in February 2017 with Ben and the manager Tiffany who sold me two pairs of glasses. Really professional and informative about the important features on the lenses I should get. Came here again this year and used up the warranty I purchased and still had an amazing experience with them as well with Rozana who sold my mom a pair of glasses as they were really friendly and patient. Only issue I had was the policy where the updated prescription was not usable on the new pairs of glasses when I used my warranty, and the communication on the phone for checking to see if the glasses were ready. We were told we will be called back, in most cases we did not receive a call back - but it is understandable because places can get busy at times. I will come back here though as their selection is nice and the team is nice!

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Opening Hours

Mon:10 am - 9 pm

Tue:10 am - 9 pm

Wed:10 am - 9 pm

Thu:10 am - 9 pm

Fri:10 am - 9 pm

Sat:9:30 am - 9 pm Open Today