BonLook - Eyewear & Opticians - London, ON - VerView
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BonLook

BonLook

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3.2 Google Review
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London, Ontario, N6G 3Y9, Canada
(877) 755-6659 ca.bonlook.com/location/masonville-place-london
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Google Reviews

Refresh Reviews 3.2
Sep 25, 2018
Purchased the frames from a Bonlook location in another city and had lenses put in from somewhere back home. Came to this location to get my glasses adjusted because they were quite obviously crooked. The optician at this location is extremely friendly as well as good at his job. He noticed right away that my glasses were crooked and meticulously worked to make them look and feel proper. He checked them on my face two or three times before letting me know that they were good. I looked in the mirror and was so pleased that someone finally took the time to invest in my satisfaction. Would return to this location simply to deal with the optician again.
Sep 27, 2018
Policy states 5-7 days that your glasses will be in the lab. Mine have been there since August 18th (today is September 21st) and now show ‘in-transit’ to be checked for quality. Then they’ll be shipped to the store. I then need to make an appointment to pick them up. Long story short, saving a few bucks isn’t worth 4+ weeks wait for glasses. Most stores are 5-10 business days. You also cannot contact the store directly And deal with a call centre that cannot provide any real answer. Now I know why the other reviews show they just asked for a refund. It’s too bad because they have a nice basic selection but not worth the hassle and poor customer service.
Jul 31, 2018
Had a couple friends recommend this place to me so I decided to just go for it and try them out because I lost my glasses. After two weeks of calling customer service and waiting for a response about where my order was I finally threw in the towel and asked for a refund. No one could give me an ETA on my order and I have a lite prescription but my distance vision is quite blurry and have been getting headaches from straining my eyes. I don't understand what was taking so long. Management/Supervisor never called me back to confirm anything. Glasses are a necessity and it shouldn't take weeks to get them. Only going to a reputable/optometrist office for my glasses from now on.
Oct 30, 2018
Great products, friendly staff and super service.
May 26, 2018
Fantastic designs and excellent customer service. Got two beautiful pairs for the price of one from another store. Absolutely love their promotions!

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm Open Today