We ordered glasses for our 5 year old son last week, we found 2 pair with hinges so he could pull the glasses off easier. I was told previous from 2 different optometrist that those would be easier for him to use so he wouldn't bend the frames. When we went to your store last week we also asked about the hinges, the girl helping us said those are the best for kids.
However we picked up the glasses today and Nadine was just NASTY!!!! She gave my son the first pair and I showed him how he can pull them away gently from his face, Nadine literally screamed, NO dont tell him that. EXCUSE ME!!!! I AM HIS MOTHER, we asked before picking out the frames and again the girl said they would be good for him. Nadine then copped a bigger attitude and went to the counter to heat the glasses so she could bend them, while talking about me with some guy standing there. She handed the glasses back to my son and she told him to put them on and he said they're hot so I pulled them off, no apology for giving a 5 year old hot frames. We took our frames and went down the road to have his first pair adjusted and the optician said the pair he was wearing was fit to right to the side of his head, now I have to bring them back to be adjusted. I already picked out my 2 pair, but if I'm going to be treated like that, I will go elsewhere.
Apparently customers aren't a priority to some people.
