LensCrafters - Eyewear & Opticians - Toronto, ON - VerView
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LensCrafters

LensCrafters

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25 The West Mall ##170, Toronto, Ontario, M9C 1B8, Canada
(416) 622-7335 local.lenscrafters.ca/on/etobicoke/25-the-west-mall.html?cid=yext_0968
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Refresh Reviews 3.1
Oct 7, 2018
Reckless use of unqualified Student Opticians who damage your glasses and blame you. At first I went in to adjust my pair of glasses that I had recently picked up for adjustment. The "optician" who came to help was at first friendly, but then blamed the badly adjusted nose piece on me - saying that I likely "closed my glasses case onto my glasses". After a couple adjustments, and as she insisted on cleaning my already clean glasses - and even with out them, I was getting worried about how "fast" her hands were as I've never seen an optician "wave" glasses about so casually. Although it's fitting a bit loose, I just felt I had to leave soon for the sake of my glasses (as I had a pretty deep prescription, and my Frames were nice, I seriously had equivalent tools at home to make my own adjustments). Sadly, when I took them off to look / observe them, my frames were nicked by her (they were designer frames, and I likely need to replace my frames as the nick is quite obvious and I need to see clients). She didn't even announce herself as a student Optician - my wife was only able to see it on her name tag. Don't even consider their after service as a benefit - it's literally cheaper to just buy your glasses from private shops since the markup here is at least 40-50%. I've seriously had glasses that I've worn for 4-5 years in a row that hasn't EVER had this type of aesthetic damage. Thank you for inconveniencing me on MULTIPLE occasions.
Jul 6, 2018
Limited number of options on highend frames but good discounts (40% on lenses). Nice staff
Oct 15, 2018
Sales people are too pushy. They jump at you as soon as you walk in.
Oct 18, 2018
Amazing professional service.
May 16, 2018
I am a retired senior I had cataract surgery last year early December, by mid January 2018 I had my sight tested and got a new prescription for my eyes, I had a pair of progressive eyewear made by Costco. After a month I couldn't see well it was discovered My prescription had changed so I went back to Costco to ask for advice, they were extremely kind and made me a new pair free of charge. Later I was at Sherway and Lens crafter had a special on so I had another pair made by them as a precaution. Unfortunately after two months my prescription changed again I was quiet embarrassed , I first went back to Costco a second time fully expecting to pay for the change a second time BUT they couldn't do enough to to reassure me and again made a new pair FREE of CHARGE. Today I went to LensCrafters with the pair they had made and for the first time told them about my dilemma, they were very clear and concise " If your prescription changes within the first month we can do it now you pay the full amount , we can give you a 20 % discount " period. So people moral of the story please get a Costco membership it is worth every penny. I have been wearing prescription lenses for the last twenty years, mostly made by LensCrafters, this is the first time Costco made them for me , perfect glasses Super excellent service.

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm Today
Fri:10 am - 9 pm
Sat:9:30 am - 9 pm

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