Pearle Vision

Pearle Vision

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2.9 Google Review
999 Upper Wentworth St #Unit 0278, Hamilton, Ontario, L9A 4X5, Canada
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Google Reviews

Reload 2.9

May 3, 2019
I purchased a couple of prescription eyeglasses from this location & the service I received was good overall. They had a decent sale at the time which helped in costs. Overall, I found their selection, pricing & value to be slightly better than their neighbours (LensCrafters) around the corner. The only downside was just waiting the few days to receive the glasses but that's common at most places.

Sep 28, 2018
Update - Thank you Pearle Vision for getting this situation fixed. I do appreciate your help with this. I understand mistakes do happen and it all comes down to how things are handled. Tonight was truly excellent customer service. Thank you Not impressed with service over the years. This year is the worst. I thought I'd save time by picking out my frames before my eye exam. I had them set aside and had them priced out. My exam was 2 days later. Went to drop off my prescription and was told they misplaced my frames. So wasted another 30 minutes looking for new frames. A week later it was ready. Went tonight to pick up to find out that they made 2 of the same sunglasses. I had ordered sunglasses and regular. So now I just picked out my 3rd pair. Talk about a waste of time.

Jan 4, 2019
I was looking for a new pair of glasses and came by this store. Staff are super nice I received my glasses quickly despite the holiday season. Highly recommended!

Aug 30, 2018
I have been wearing form 10+ years and never have experienced this. I bought pair of glasses Burberry brand, Guy at the mall( do not know his name)adjust it nicely and everything was okay. When I wore that glasses next day it was loose again and whole day at work I have to keep pushing it back. I god bad red mark on my nose and it’s really painful. Today I spent whole day at work without glasses and I have to sit 9 hours in front of computer. I had bad head ache and pain in my eyes. That was the reason I bought glasses. I received a follow up call today so I explained everything to the lady on phone she said come in we will see the glasses or give you one time exchange. I went there today and same guy who adjust my glasses before was there. So I explain him nicely whole situation and he said no problem I will adjust it again today. I said okay. I asked him what if this happen again and He said come back then I will adjust it again. I told him I can not come everyday to get my glasses adjusted. He said glasses need adjustment I just adjust my glasses before you came. I said to him I understand that but I just got adjustment 2 days before and am here again. Glasses don’t need adjustment every other day. I been wearing glasses whole my life. His answer was, Yes!glasses do need adjustments and also depend how I wear them. He kept on saying that come back if it loose again and argue with me. I bought this galsses and pay premium price and been though nothing but pain and got poor customer service when I complaint. Please do your research before you buy from this place.

Sep 17, 2018
Great selection. Friendly staff. Quality lens. Direct billing. What’s not to like ?

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:9:30 am - 6 pm

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