LensCrafters - Eyewear & Opticians - Toronto, ON - VerView
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LensCrafters

LensCrafters

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2.5 Google Review
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3401 Dufferin St #spc 186e, Toronto, Ontario, M6A 2T9, Canada
(416) 787-2078 local.lenscrafters.ca/on/toronto/3401-dufferin-street.html?cid=yext_0969
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Google Reviews

Refresh Reviews 2.5
Jun 20, 2018
I hate giving one stars. Trust me. But this place is well deserving of a 1 star. I have had nothing but poor customer service at this place. I purchased a pair of glasses and sunglasses here. When I returned 10 days later(someone called me to tell me both pairs were ready) I was surprised to find out that only one pair was ready. They told me they would call me as soon as my sunglasses were ready. 2 days later, they called me and told me my order (after 12 days) was cancelled for no reason. I returned to the store to select another pair of frames. As soon as i got there, the woman working there tells me to have a look around and gives me a bin. I look around and around and around and clearly I looked MEGA lost and like I needed help. I starred down a rep and she ignores me. I had to ASK for help. Finally I am helped and asked to sit down and wait for an optician...so I waited...for 28 mins for someone to help me. I get new frames and my order is sent off again....4 days later, they call me in to tell me my glasses are done. Only to be horrified that my lenses are SO thick they could touch my cheek. Apparently my lenses were done incorrectly. So off they went again, promising me that all would be okay. Not ONCE did they offer to compensate me for coming to their location 3 times with continuous errors. They did not go into depth of what happened or why it happened. They all act like you owe THEM amazing service.Horrible place. Will NOT return again once I get my sunglasses.
Jul 28, 2018
Has an optometrist in it which is very convenient. Can't say anything about the actual glasses though as I didn't get anything here. Just a prescription update.
Aug 21, 2018
This place was so busy only one peson talking who first came and need to wait 20 min. so you can talk to the Optometrist. But she help me giving some other kind of glasses that fit on my face. Theres a lady told me she will call me when its done. But its almost 11 days i dont get any call from them. So i call and ask if my glasses is ready? I wait 10 min. and said my glasses is ready for pick up. Hopefully they can add people that can help whose coming inside the store. Customer service need more improvement..
May 2, 2018
Worst customer service. Does not ask customer if they needed help while they are stand infront of them. Employees are looking at the customer and expecting them to asks for help while they’re staring at the employee. Where is service? Honestly, this store need new employees, new management and better customer service who can actually knowledge a customer existence. I hope this store closes down.
Jun 3, 2018
I've been a customer of lenscrafter for the past 10 years and I've always gone to the Vaughan location but I decided to check out Yorkdale this time to see if they have any different options. The customer service was so poor I waited 15 minutes for someone to help me even though I went to the front to ask a lady and when she finally came over she talked to me for a minute and decided to go help another client. Complete disappointing experience at LensCrafters Yorkdale and if you have the choice I would reccomend any other LensCrafters other than Yorkdales location. If I could rate under 1 star I would.

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:9:30 am - 9 pm Today