America's Best Contacts & Eyeglasses - Eyewear & Opticians - Mayfield Heights, OH - VerView
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America's Best Contacts & Eyeglasses

America's Best Contacts & Eyeglasses

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1514 Golden Gate Plaza, Mayfield Heights, Ohio, 44124, United States
(440) 484-7742 www.americasbest.com/store-list/mayfield-heights-oh-44124/?utm_source=gplus&utm_medium=listing&utm_campaign=w2gi
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Refresh Reviews 3.0
Sep 26, 2018
On 9/25/18 took a friend there to purchase glasses. During the entire transaction the sale rep gave 3 different prices for the cost of the glasses. She was not knowledgeable about the product or service that was offered. She made serveral mistakes in the pricing of the glasses. Spoke to the manager who was not helpful at all, she actually backed the employee even knowing the mistakes that were made and the lie that was told. I was in this store a few years ago and walked out because of the same problem. I was hoping that since that time things would have gotten better, but as i see things are still the same. Same incompetent female manager, but dfiffererent incomplete employees.
Aug 6, 2018
I ordered contact lenses almost two weeks ago and have not received them, decided to call the store in Mayfield Heights and spoke with Lisa, she said that she would call me back within 2 hours and let me know what is going on with my order, she never did so I call the store again and spoke with Brenda...long story short, she had to reorder my contacts again, extremely upset about this. This was my first visit with this America's Best and I have to say I will never return there again.
Jul 10, 2018
Everyone up front was super nice, and very helpful . But dr freedmen was suoer rude . Did not seem professional. Did not greet me or my client who came in just for reading glasses . But everyone else was super nice and helpful . Clean facility
Mar 28, 2018
The receptionist named "Q" who answers the phone is extremely rude, lazy, and unprofessional. She certainly shouldn't be working with the public. I had an issue with an online order through their corporate website that I placed to refill my contact lens prescription. I was asked via email to contact the brick and mortar store in order to have my prescription faxed to their online department in order to proceed with their transaction. "Q" was very short with me, refusing to fax over my prescription, stating that, "She's already did enough and they need to call her." At one point she even argued with me stating that I've never purchased contacts from the company before when I have done so several times! Needless to say, I will be taking my business elsewhere. The only bright side is that the online CSR was really helpful and pleasant.
Apr 26, 2018
BS!!! I went there one year and I got the best service. I had an appt today and I get there and the lady at the counter tells me the computer moved my appt but I have an e-mail that says today at 11:20am. I never got a phone call or anything about changing my appt. Don't they know people have busy lives and I just wasted gas going there and end up having to go back home. You are humans. Take control of technology, don't let it control you.

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Opening Hours

Mon:9 am - 7 pm
Tue:9 am - 7 pm
Wed:9 am - 7 pm
Thu:9 am - 7 pm
Fri:9 am - 7 pm
Sat:9 am - 6 pm

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