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LensCrafters

LensCrafters

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3.8 Google Review
205 Walden Ave #c203, Buffalo, New York, 14225, United States
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Refresh Reviews 3.8


Oct 23, 2018
I broke my glasses and needed an exam and new glasses on a Saturday. Thw Walden sire git me right in and i had a new pair within a few hours for a decent price.

Jul 1, 2018
Outstanding customer service. My glasses broke while visiting and I didn't have enough contacts to last the trip. I would have ordered more but they wouldn't get in before my trip was over. The manager called my home store and checked through their inventory. He not only got me some sample lenses but also got me some contact solution and a case for them. All of that for free. That's truly an example of what customer service should look like. Thank you.

Jun 18, 2018
If I can give this place ZERO stars I would!!!! I have been going to them with my kids for years....So it is a Saturday and your kid breaks his glasses and needs them to see a foot in front of him and has testing on Monday morning so I call his eye doctor and explain. The lady looks up my sons info says sorry you did not purchase the warranty, so I said ok well can you check and see if insurance can cover a new pair. Mind you I am in between pay checks couldn't have been worse timing. So then she says sorry but as of January this year we no longer take your insurance....what so I am pleading with her what am I suppose to do his glasses are broke he can't see and you don't take my insurance anymore and I have no money!!!!! Call your insurance company and see who take that insurance. We can't help you!!!! Are you F-ING kidding me. Its a Saturday afternoon insurance company is CLOSED! Never again! I called Americas best and not only did they fix lenscrafters glasses but they did it for free and with a smile!!!!!!!! GO TO AMERICA'S BEST #1!

Nov 29, 2017
I was hesitant to go to a LensCrafters, but from the moment I arrived everyone was friendly. From the exam, to learning how to put contacts in, to helping me pick out glasses, each employee was patient and helpful. I will absolutely come back in the future.

Jul 10, 2017
Went in today without an appointment. Was greeted immediately and received assistance from Jennifer. I explained what I was looking for in a pair of glasses and a price range I had to stay within. Jennifer found multiple attractive frames for me to choose from and spoke to the lab to help me get the best lenses that would also give me the most "bang for my buck". The result : a beautiful pair of lightweight glasses, comfortable and clear vision. I received unsolicited compliments on my glasses from other clients while she assisted my husband by replacing the nosepads on his glasses that she noticed were in need of attention. His glasses were not purchased there and yet she repaired and fitted them for him at no charge. If I could give more than five stars, I would because it is definitely deserved. A++++++++++++++++ sincere service. Thank you Jennifer and LensCrafters team.

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Opening Hours

Mon:10 am - 9:30 pm
Tue:10 am - 9:30 pm
Wed:10 am - 9:30 pm
Thu:10 am - 9:30 pm
Fri:10 am - 9:30 pm
Sat:10 am - 9:30 pm Open Today

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