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Joe's Sports & Surplus

Joe's Sports & Surplus

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4.3 Google Review
40 Queen St E, Sault Ste. Marie, Ontario, P6A 1Y3, Canada
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Oct 28, 2018
My wife and I purchased $600 in winter hikers (incl tax) for snowshoeing, both Merrell's. She showshoes regularly, mine were for occasional use only. Her's were very durable showing normal wear after a lot of use, but mine came apart on both uppers after only a few outings. It was obviously a manufacturer defect on seams. Her pair showed wear from use, but were bulletproof otherwise. Mine were pristine with zero wear, but for the separated seams. Expecting Joe's to stand by the boot they recommended to me, I called them to ask that they return my boots to Merrell to see what the manufacturer would do. Joe's not only declined, but literally laughed the situation off, saying the boots were out of warranty. The Sale of Goods Act in Ontario actually extends warranty in some situations like this but the two staff I spoke with at Joe's were dismissive and utterly unhelpful. I had to contact Merrell myself. Merrell in contrast was fantastic and recognised the defect immediately. I would have been grateful for a discount on another pair but Merrell sent me top end replacement boots free of charge. Joe's provided zero assistance or support and the owner has never returned my call to relate the dismissive experience with their staff. Frankly, customers may as well buy online direct from Merrell and avoid the offence and useless service of Joe's.

Sep 3, 2018
I was surprised by how big this store was. I stopped in for a ThermaRest mattress and they had everything you could want in terms of camping gear. Friendly staff. Nice people.

Jun 21, 2018
Decent selection of back country gear! (First place in over a year that I was able to find size 14 hikers. Better section for my needs than MEC, Sail, Atmosphere and a few others)

Oct 29, 2018
Knowledgeable staff, great stuff!

Nov 8, 2017
Excellent customer service as they really listen as well as being very knowledgeable. Carry Quality merchandise ! Great selection of womens Columbia jackets. I higly recommend this store

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Opening Hours

Mon:10 am - 7 pm
Tue:10 am - 7 pm
Wed:10 am - 7 pm
Thu:10 am - 7 pm
Fri:10 am - 7 pm
Sat:10 am - 6 pm

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