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LensCrafters

Name: LensCrafters
Address: 506 W 14 Mile Rd, Troy, MI, 48083, US
Telephone: (248) 589-8240
Price range: $$$

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3.1 Google Review

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506 W 14 Mile Rd, Troy, Michigan, 48083, United States

(248) 589-8240 local.lenscrafters.com/mi/troy/506-w-14-mile-rd.html?cid=yext_5589

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Barbi Rossi

Aug 19, 2018

I went in for an eye exam knowing that I was only interested in contact lenses. The initial prescreening was great, the optician was very friendly and professional. The exam was amazing. Dr. Carol Hunt was attentive, thorough and professional. I was not happy with my last prescription and she made sure that I was before leaving. Based on the exam experience, I would give them 5 stars. While the optician, Majeed that helped me was very professional, I did not find that it was across the board in the store. It was a pretty busy Saturday and there were issues with the system. One of the associates yelled out several time that the “Server had crashed”. As a customer, it was not very reassuring that my information in their system was safe not to mention that there seemed to be no one addressing the issue.

Jenny Shy

May 31, 2018

The assistant manager, Brittany, was very helpful, polite, and knowledgeable. Doctor Michael was informative and fun. New technologies make glasses 👓/contact fittings much easier than in the past. If you want to make the tedious eye exam process more enjoyable, "contact" LensCrafters today! You'll thank me later!! 😀

Monica Swigart

Sep 7, 2018

Took my son here for an eye exam and they billed the service under my name, preventing me from getting an eye exam at another provider. I understand people make mistakes and I contacted my vision carrier to see how we could correct this. My insurance carrier reached out to this location but a manager was not on duty to swap the information. I called back when a manager was to return and was told that a manager was there and Lenscrafters does not reach out to the vision carriers (although they partner with this specific carrier) I had to call my insurance again to reach out to this location. Since this was the office's error, not mine or the insurance carrier, I would have appreciated Lenscrafters to reach out and fix their own mistake. I chose Lenscrafters because they partner with my insurance and seem to have updated/new equipment but customer service is still key to keeping business. I will not be back, and stick to the family business I was going to.

Olivia Constantine

May 29, 2018

This location got me in for an eye exam very quick. Dr. Sistick who examed my eyes was so personable and funny. He made the experience painless. Thanks LensCrafters!

Raul Villalta

Mar 11, 2018

Got my annual exam here. I usually went to the lenscrafters in Flint (good service). So I came here thinking I would get a similar experience, I was wrong. The office was cold, people were impersonal, the Dr sent me on a wild goose chase for my eyes that ended up costing me $400. I asked questions, they provided no answers. They were more concerned about selling me the ancillary services but had no idea how those services & tests could be applied to me. Needless to say, I got my exam here. But I won't go back for lenses glasses or anything else. Ever.

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Opening Hours

Mon:10 am - 7 pm

Tue:10 am - 7 pm

Wed:10 am - 7 pm

Thu:10 am - 7 pm Today

Fri:10 am - 6 pm

Sat:10 am - 6 pm