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Sunglass Hut

Name: Sunglass Hut
Address: 705 Rue Sainte-Catherine O, Montréal, Québec, H3B 4G5, CA
Telephone: (514) 842-2215
Price range: $$$

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2.7 Google Review

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705 Rue Sainte-Catherine O, Montréal, Québec, H3B 4G5, Canada

(514) 842-2215

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Jonathan Tep

Aug 23, 2018

I was served by a young man named Nasser. He was very polite and sympathetic. His service was excellent and I would like to commend him for his outstanding professionalism. You have a great employee right there!

Nasim Changizi

Mar 17, 2018

You know when someone looks in your eyes and lie? Well, do not buy from this store unless you want to experience that! I bought a pair of sunglasses, literary tried them once or twice after at home and decided to return them. The policy is you can return them in 90 days as new, which I confirmed with the seller while buying them. The moment I said I want to return, the same guy, who I suppose is the store manager, said it is scratched and there is no way they can accept it, I asked him to show me the scratch and he was like “it is all over it, can’t you see it?” He was trying to get me to get another pair or store credit, saying that is my only option. Knowing there was nothing wrong with the sunglasses, I did not accept store credit because I did not want to buy anything from them again. I got the pair to another branch. They accepted to refund, were much politer and more patient. Above that, the store had more recent models and was much cleaner! BTW, the other store is like 5 min walk from this one. Go to 1242 St. Catherine. We ended up buying two pairs from them and really had fun shopping.

Cynthia Vernier

Apr 9, 2018

The sales people were absolutely useless and rude. They were all just standing around and talking about their lives. Even the "store manager" Marc-Andre was always on his phone probably on Tindr or trying on sunglasses. Awful customer service, you can tell they are juste trying to make a sale and they're as fake as press on nails.

p bro

Jun 14, 2017

Skip to 3rd paragraph for the important matter. The service is okay, i mean, they're selling you sunglasses so it's pretty much a personal taste, no features to sell really. A little bit overpriced compared to online outlets but i had some gift cards and decided to treat myself and went ahead with the transaction. To my surprise, the salesman took the glasses that were on the floor, not new, but freaking DEMOS and was about to bag them for me when i asked him if he had any new pair of the same model in stock. He didn't looked please ( i was a bit rude too when i learned this is what they usually do with all customers ) but he did take the time for a new pair for me, and i really appreciated that. Hard to recommend this place with everything that's bad with it, but if you do go, make sure to request a new pair when you buy, not the floor demos. That is dishonest business. Day light robbery. You tell your customers when you're selling them demos, i don't care how well you handle them. Unacceptable for any business to not give a heads up about selling a demo.

Chrissy Cheung You Mow

Apr 30, 2017

Worst customer service experience. The staff were rude and unhelpful.

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