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Budget Car & Truck Rental

Budget Car & Truck Rental

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3.6 Google Review
5905 104 St NW, Edmonton, Alberta, T6H 2K5, Canada
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Google Reviews

Refresh Reviews 3.6


Nov 19, 2018
We drive out of way to deal with this location. Great staff. Some reviews complain about time. Saturday mornings in summer are busy so if six people show up at 8 for their cars, guess what? You have to wait. There may be only one staff there. They are a fastbreak location so maybe sign up for that. Also, you need your drivers license and credit card when you get there. On one occasion People ahead of us didnt know. Really? We got upgraded to a fancier car on our latest rental. They aren't always supplied with the car you put on hold.

Jun 6, 2018
The price was a good deal with the AMA membership, the people were friendly, but do not come here if you are in a rush. I called twice to use their shuttle service and no answer either time, I had to wait 45 minutes for their free shuttle service (I was 5 minutes away) and when I came to pick up the vehicle there were 3 other people waiting to be serviced with no Budget employee in the office. Cheap and good but don’t come here if you’re in a hurry.

Jul 22, 2018
No problems with the vehicle but this company could really use a lesson in customer service. I booked (and paid for) a car online for 2 full days, but was told at the pickup counter that I would need to return it in 1.5 days, or be charged for 3 days due to early office closure on Sunday. The employee was completely unwilling to discuss alternatives. He did not offer to refund my wasted half day. There was no consideration for the customer whatsoever. Perhaps Budget senior management should consider granting their employees a bit more agency? I would be very reluctant to rent from Budget in the future, if I can avoid it.

Oct 30, 2018
It was a great experience, choose a Toyota if you can, they are the best.

Oct 23, 2018
Excellent rates. Great customer service.

INDUSTRY BLOGS

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Opening Hours

Mon:7:30 am - 6 pm
Tue:7:30 am - 6 pm
Wed:7:30 am - 6 pm
Thu:7:30 am - 6 pm
Fri:7:30 am - 6 pm
Sat:8 am - 2 pm

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