Penske Truck Rental

DO NOT BUY FROM PENSKE. SAVE YOUR MONEY Very very poor experience. They sold me a broken truck as premium package. When I wanted to return it they said its over 14days. But truck was on Penske premises for all that time. What Penske does. They buy trucks from any fleet fixes cosmetic stuff and then they sell it. I will never recommend to buy anything from Penske. After sale it's not easy to deal with their staff.

I have never had any issues with Penske. The company I work for rents often and they are always very good to us.

** one star is TOO MUCH** Ignore calls. Knowingly sell garbage trucks. Horrible managment who DO NOT care one bit about their customers. DO NOT GIVE THEM BUISNESS!! They will take your money and tell you to f off.

Always a great experience they have awesome prices!

This is not a rental review and one star is still too much. Before I get into the negatives about this company, I'll mention one positive thing. OLA, ( I believe that's his name and forgive me if I'm wrong) the rental service agent, was extremely polite, informative and very professional. It ends there.. Approximately 3 months ago, I bought a 'premium' truck from penske for 48k and change. This was the pick up location. I took possession of the truck about a month later.. 1 week late as per their promised date of delivery, and it's been downhill ever since. They refused to let me get it checked out by my mechanic prior to signing their bill of sale and since I figured they were a reputable company i didn't think twice about it. 2 hours in on the first day of driving this truck, transmission light went on.. Took it back. Trevor's (the service manager) explanation was "too much transmission fluid"..seriously. (BTW.. If this guy's lips are moving, he's lying. Lied to me about three times at which point I confronted him about it and he just brushed it off. I refused to deal with him moving forward) I got the truck back after a week and took it straight to my shop at edmonton fleet maintenence. What penske did was simply clear all the codes and give it back. They slapped tape on the inside and some silicone on the roof to stop the leak. They could have at least taped all the holes.. There was also an ABS code that had been cleared. This is FRAUD and after I threatened further action, they took it back and said they'd "make it right" as per Ben Hines; aftersales coordinator in Pennsylvania .I didn't believe he existed as he was unreachable for a whole week until a third party called their office and informed them of the legal action route I was about to embark on. He phoned me a half hour later. Truck went back once again. About 5 days later, I picked up the truck. They claimed it had just come from the body shop. the roof was still leaking in several locations, steady bearings weren't done and the transmission hadn't been touched. My mechanic verified this. Fast forward to today.. I'm having to fix the roof and transmission myself because after returning it three times, and them telling me it's fixed, it still has a transmission issue, a leaking roof and I fixed the bearings myself. I can't afford any more downtime so don't worry penske, I'll foot the 4k+ bill. Kudos to you. Google.. before you delete this comment as per their request, I have all the documents and emails to back this up. Available upon request. This whole time, they refused to comp me a rental. So I went with discount until they sold their 5 tons at the end of July. I have moved over to calmont and won't be looking back. In the transportation business, a backup truck is very important and a healthy relationship with the company providing your rental truck is a win win for all parties involved. If you have no other options, please DO NOT SIGN THEIR BILL OF SALE PRIOR to getting a second opinion. I may have simply been unlucky, but the way this matter was handled was utterly absurd.