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Hertz Banff Springs Hotel Banff AL

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3.5 Google Review

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405 Spray Ave, Banff, Alberta, T0L 0C0, Canada

(403) 762-2027 www.hertz.com/rentacar/location/canada/alberta/banff/ybac12

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Refresh Reviews 3.5

Banff Resident

Dec 5, 2018

December 03, 2018 I rented a vehicle to go to Edmonton and back to Banff(I am a local here for the last 20 some years) I had some issue with the car they give me at first because of the tires on it and The wheather in EDMONTON was terrible TONS of accident Anyway The Super Friendly person at the Counter offer to change the vehicle for one equipped with winter tires at NO extra charge. He did ask me if I mind if it was dirty as the car had just been returned by an other customer and my answer was NO problem. In Overall I TOTALLY RECOMMEND Banff Hertz Rental Car I FELT like my concern were address in a matter of seconds with no question ask. Once again THANK YOU FOR THE GOOD SERVICE and Nice positive attitude. Will rent again from you guys only if need be in the future PS: its almost Christmas YOU really need a Christmas tree in the office LOL Thanks Again Steven Banff Local Boy

Iswaren Mardenalom

May 26, 2018

Review the the blond hair guy, with small beard and glasses. This guy is a joke. There was 2 women before me and they left the agency by saying "we will find help elsewhere" I was like "may be the guy just can't help you and it's not his bad" Then my turn, everything was nice, until I went to the car. I backed to him and just ask him if he can mark the scratches on the top of the trunk because I will return the car in an other agency and don't want to be charged for this. He was like "it's rock chips" and I just said no, it does not look like rock chips, it's some scratches. Then i got a "no it's rock chips. I inspected the car myself and it's rock chips" Me : yes on the bottom, it is but on the top it's not, mind to note it? Because you inspected the car but not the other agency Him: no it's rock chips and we (all hertz agents) work with same method. I inspected the car myself and it's rock chips And he put 2 marks on the vehicle inspection paper. That's actually the point of doing an inspection dude. It has to be done by the seller and the customer! That's the definition. I can't trust you like you can't trust me. That's how the business is done. If not why inspect the car or take insurance. You are just rude and should not work in customer service. I am and I am always nice to customer event if they are wrong. And in this case, YOU were wrong. Be a man and assume it. Plus, hours are wrong. It says 08h to 16h but we arrived at 11:38 and there was a sign saying :"back at 12:30" means that he actually steals 1h from his employers.

Adetoyese Oyedun

Oct 8, 2018

Not too bad a place to rent a car but book far ahead of time....

Nikkihsuhsu

Jul 19, 2018

The man with Gray hair is so mean and rude. He totally ruin our trip! We went to counter for reservation few weeks ago before our trip, and he told us a price with insurance. And we go to pick our car today, he gave us a higher price. We felt confused then we ask him. He was so rude told us "we dont have any car left, you can cancel or you could walk. And you and your friend keep coming to ask me the same question ( the fact is that we just went there one time to make sire we have had a reservation). And he didn't answer us any question at the end. We felt awful, we like Hertz before but we felt extremely disappointed about hertz!

Duncan Grant

Jul 26, 2018

Received awesome service from the Hertz Banff office today. Many thanks!

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Opening Hours

Mon:8 am - 4 pm

Tue:8 am - 4 pm

Wed:8 am - 4 pm

Thu:8 am - 4 pm

Fri:8 am - 4 pm Today

Sat:8 am - 4 pm