Hertz Rent A Car

Friendly staff, they offered me a SUV in lieu of the compact car with the same price. This is excellent place to rent a car, but my experience at HERTZ of NE at 32 St was terrible. They charged me much higher than the quote. Hossein

The worst customer service and experience that I had during my entire trip in Canada. The staff was very unprofessional and rude, had a very bad attitude towards the customers. Worked very unefficient and slow. I waited over two hours for the car, since the car that I had ordered online wasn’t ready according to the pick up time. I got another car instead. The car itself was very dirty both on the inside as outside. The car was dusty, greasy and very smelly on the inside, an embarassment really. I have never been treated so poorly in any other Rental Car Service. Cannot recommend this place at all. This is an embarassment for Hertz company. Will think twice before booking Hertz ever again.

An embarrassment for hertz. Booked a car for 10 a.m. And it wasn't ready until 11:45. Super slow and inefficient service. 2 people working at the desk - 20 minutes processing time per customer! I'm very sorry I choose to book here. Notice that this place serves thrifty and dollar customers as well - be aware!

Good service. Good price. 5 stars!

This was the worst customer service experience I've ever had traveling. I tried reaching someone at the 6th ave location Saturday, July 7th, with absolutely no luck. I called about 6 times and the phone rang all the way until I got disconnected each time. I tried calling the airport location to transfer me and still no one at that store answered. I called the airport location back and went through the process of seeing if they could extend my rental one day. When I picked the car up Friday, July 6th, their employee told me it could be extended with no problem but that I couldn't extend the reservation when I picked the car up. He mentioned that the system couldn't adjust the reservation at the time of pick-up and that I could just call Saturday or Sunday. As previously mentioned, I wasn't able to get ahold of anyone Saturday. This morning, I waited until 10am (store opening hour) to call that location. I called 10 times between 10am-10:35am with no answer. I finally decided to drive 30 minutes towards downtown to see if I could extend the rental in person and, if not, drop the rental off as per my original reservation. I drove by the location and saw that there was nowhere to park, so I tried calling again. I originally picked the car up at the 5th ave location because the 6th ave location was closed due to the Stampede parade. I drove around for 45 minutes, continually looking for a spot and trying to call someone at Hertz. I had to put $10 in the tank just for trying to find a spot. The spot was three blocks away and when I got to the store, I had to wait another 45 minutes to drop off the keys. As I waited in line at Hertz, I called the location again to make sure I had the right number. The phone rang and no one answered, even though both of your employees were sitting right next to the phone. I was trying to give the company MORE business and couldn't get any help whatsoever. I travel every week and Hertz will not be getting my continued business in Calgary with this poor of service. I can’t believe the lack of professionalism when I brought this up to their employee either. He complained about me to other customers because I was upset about losing half of my day to this ordeal. I understand the location was busy with Stampede but the store should staff accordingly. I tried to extend the rental on three different days, so being busy is no excuse since I gave the store so many chances to help me out. Hopefully someone else has better luck, but I certainly didn't.