Budget Car Rental

This was a very fast and easy drop off for the end of our trip. The service was excellent and we enjoyed our entire trip from Omaha, NE, to Salem, OR. Thank you, Budget! I recommend and I will use their trucks again. :)

The trucks are in terrible condition and the manager Sashi makes promises to make it right and then he does not keep them! First Truck Rental had a terrible leak in the top from a previous damage that was improperly repaired. So when the rain stopped and we opened the door of the half loaded truck our boxes were completely soaked. at first we thought it was no big deal until we tried to pull the boxes out and they were so wet everything was falling out of the boxes! What a disaster... It was such a disaster we got nothing moved that weekend! Second truck rental the following weekend they were going to make it right by attempting to try and give us the same truck again. Thankfully we were able to get another truck after helping them offload the trailer that was connected. Truck seemed to be in good order as I checked everything and took the truck home and loaded it. We got the truck loaded just after Dark and when we went to leave found out the driver side headlight was pointing straight to the ground and the passenger side headlight was pointing straight up into the sky which made it impossible to see the road and drive the truck safely. We called emergency roadside service and we're told that we would hear from them within 15 minutes to 2 hours. We never heard back from them... So we had to wait till the following morning to take the truck and ended up only getting one load done that weekend. We tried to call the Salem, OR location multiple times and could not get through. I spoke to the manager regarding the issues and he said that he would comp us a vehicle for the third attempt. I did not receive an email confirming our reservation so I became concerned and called. Discovered that there was no reservation made. After multiple phone calls to the National call center and the Salem location I finally got ahold of someone on Friday and was refused the comped truck that I was promised to make things right. Needless to say after 3 weeks and only one load moved our situation is in crisis! I am shocked at the terrible customer service at Budget Truck Rental in Salem, Oregon I will never use Budget truck or car rental ever again!!

The employees are extremely helpful and explain contracts well. They have cars and trucks to fit your every need.

Kauai. Their shuttle bus was shared by 2 other agency’s, and there were not even close to enough shuttles. It was a mess, no line, just a rush of people to catch a shuttle.we finally rode alamo’s As they were right by them. The line was incredible. It was probably an hour to get our car. Then they asked if a ford something was ok, and we said yes, not know it was a compact and not the intermediate size we reserved. When we finally got done we had another half hour wait before the car was brought to us. Totally ridiculous and will not rent from them again. I’ll spend a few dollars more and stick with Alamo.

If I could give this company less than 1 star I would. I booked a car for my wedding day transportation weeks in advance. On my wedding day I went to pick up the car and they told me that they were over booked and had no cars available. The man at the counter was rude and unapologetic. Told me to go book with a competitor which of course I couldn't because it was too late. Safe to say this company almost ruined my big day with their sloppy planning and lack of compassion. Never again will I rent from or recommend this company.